Sony Centre

Five star store, five star service and five star staff. Bought a Sont AF9 Oled tv and Soundbar ( Zf9 ). The staff knew what they were talking about as they answered every question I asked. Not only that, they gave me a great price and a five year warranty too! Amazing store and amazing staff.

The staff provided a significantly engaging service that answered all my queries about the products I took interest in.

Kept meaning to do this since last week, but I'm so greatful to the staff Richard and Aronn who were so incredibly helpful in helping me find a charger and battery that would fit my old camera. It was amazing, especially because I needed it on the day and it was a very difficult part to track down. For all the effort you guys went through was above and byond, thank you once again!!!!!

Zero stars (but it won't let me)I ordered a present for my daughter on the 11th December (as it was showing in stock) On the 22nd December, checked the tracking - and it hadn't even been dispatched. No communication to that effect either.Tried to use a non Amazon retailer - but this is what it gets you.Phoned them to cancel the order on the 23rd - not even an apology.Just hope that the refund process is more efficient.Appalling customer service.

No much things i did expected to have. Very small shop. But staff is friendly and helpful ☺️

Bought wireless headphones. The assistant could not have been more helpful. When was debating the purchase he immediately offered a reduction which matched the Amazon price within £5! Would go back again.

Cant rate them highly enough - really helpful, gave me a great deal, much better than online or John Lewis, and delivered to my house over the weekend.

Bad customer servicePlaced order online on Sony uk . Basingstoke branch was the one who had what I wanted, ok no problem , bought soundbar from Sony uk I thought. I was wrong .I cancelled my order fallowing day and even phoned Basingstoke to let them know. Someone from this branch promised everything is going to be ok that my order indeed been cancelled and all is over . Next day morning I received email with information regarding my order and what a surprise “ your order is it way to you “So phoned Basingstoke again to ask what was going on and same person over the phone said that he forgot to cancel my order. After all week waiting parcel never arrived so phoned them again and they promised to contact me very soon and they didn’t so I called my self and been told parcel was turn back and they will return my money as soon as they get parcel back from DPD it was 10 days ago and now nobody is bothered to contact me. Sony uk also was useless when was asking for help . Will never buy from Sony again

I had trouble buying TV from their website. However, we went down to the store to make our purchase. For our troubles, the store manager gave us a £15 discount and discounted 3 year warranty. Top service!

Aronns customer service is above and beyond what I expected. I got fobbed off in John Lewis and Currys but he was more than happy spending time getting to know what I was after and at a good price. I felt comfortable and not pushed into buying things I didn't need and left with a smile on my face. Will be back next time I need electricals.