Northallerton Leisure Centre

I recently had a highly disappointing experience at the Northallerton Swimming Pool with the wave machine and slides, and I feel compelled to share my negative feedback on Trustpilot.My family and I had made a considerable effort to visit this facility, driving for 30 minutes to get there. We were enticed by the promise of a fun-filled day with the wave machine and slides. To ensure that our trip would be worthwhile, we called ahead on a Saturday to inquire about booking. Much to our dismay, we were informed that booking was not possible, but we were assured there would be plenty of spaces available if we decided to come down.Taking their word for it, we arrived promptly at 11:00 AM on that Saturday morning, ready for a day of aquatic enjoyment. However, upon arrival, we were met with an unpleasant surprise – there were no spaces available. Instead, we were told to join a queue, and only the first 17 people in line would be allowed in at 12:00 PM, meaning we would have to endure a one-hour wait. This was simply not feasible for us as we had two young children in our group who were eagerly looking forward to their swim. Waiting for an hour was not an option.In desperation, I approached the reception to inquire about the possibility of returning later when it might be less crowded. To my dismay, they recommended that we do just that. Following their advice, we left the facility and decided to call ahead to check on the situation. Shockingly, the lady who answered the phone at the facility assured us that there were plenty of available spaces, and she even suggested that we arrive in 10-15 minutes.With renewed hope, we made our way back to the Northallerton Swimming Pool, only to be greeted by the same disappointing reality – no spaces available once again! The frustration of this situation was further exacerbated by the complete lack of apologies or acknowledgment of their mistake from the center's staff.In the end, our visit to the Northallerton Swimming Pool turned into a bitter disappointment. We left with two upset children and a lingering bad taste in our mouths. The utter mismanagement of their poor processes and booking system, coupled with the staff's indifference to our inconvenience, made this experience thoroughly unsatisfactory. I would strongly advise potential visitors to exercise caution when considering a trip to this facility, as it seems that their promises of an enjoyable day out are far from reliable.

Closes early on Saturday (3 pm) so if trying to go for the fun swim go earlier in the day. Great pool and wave machine is brilliant.

Poor organisation. Tried on two occasions to take my son swimming, and both times I’ve been turned away to be told it’s full and to come back in an hour.Speaking to the staff on reception, asked why there was no booking system. Staff informed me that they refused to have one, because they “can’t be bothered” (there words) to call 140 people if the pool had to close to do refunds and cancellations.As we returned to our car we saw half a dozen other families also rejected and turned away.Absolutely unacceptable attitude for a public amenity.

The swimming pool is brilliant for younger children, it’s nice and warm( or at least is was when I visited). The prices are really good and they do some brilliant deal on school days for toddlers.

I thought we had been overcharged but when I queried it, I was told that a family swim ticket is only available at certain times in the week. At other times you have to pay for each family member separately - even the under-2s. This should be made clear on the web site.

There are a really good range of classes available and the instructors are motivating and helpful. I do think the whole booking system/ checking in system needs a refurb. It is outdated and difficult to use.

We knew we had picked a quality tradesman when Richard turned up to supply a quote bang on time. After we accepted Richard contacted us again to confirm we understood what he could actually achieve (he was rectifying some previous poor work by another company) and did not want to potentially mislead us. He was as punctual on the actual day that the work was to commence. He once again explained everything, then set about laying his equipment out, Richard was very well prepared with a box full of fully charged batteries and such like. He and his colleague started the work, tidying and cleaning as they went. Before very long and without any fuss phase 1 digging/grinding the existing grout out was completed. Phase 2 was a power wash. Then once the patio was dry ish, they laid the new material. Richard and his colleague were superb from start to finish. After doing such a superb job, we have asked for him to come back and do our guttering, which I am pleased to say he has set a date. Thank you Richard for putting right our patio. Debbie and Tony

Me and my partner went swimming during a general session...Carnt Complain.. only a little dated but didn't bother us... wasn't too busy so had a good swim without being to busy...Will be of back weekly

Great lesuire centre, the flooring on the basketball court has just been relaid and is amazing to play on. The staff are lovely and really helpful. Definitely recommend!