Northwood (Leicester) Ltd

After a horrible experience with a student lettings agents we decided to go with Northwood as our first post-graduate place to live. I'm very happy with the staff - they're quick to respond, they treat you with respect and allow you a lot of leeway in terms of decoration and redesign. They helped us secure and view a property the same day, and even discounted the rent for us since we were very excited to live there. After living in the property for several months now, we have not had any problems at all.I would recommend Northwood Leicester to anyone looking for a good estate agent!

Northwood have managed our property on the Guaranteed Rent Scheme for a number of years. They carried out regular inspections of the property and always relayed any tenant problems quickly and efficiently so we could arrange appropriate tradespeople. We decided to sell the property recently and Northwood managed the sale for us, organising viewings and negotiating the sale with our buyer. A couple of days prior to completion Northwood inspected the property and reported that it had been left extremely dirty by the departing tenants. This was backed up with photographic evidence. Northwood promptly arranged for contract cleaners to deep clean the property ready for the new owner on completion day. As I do not live close to the property I was confident to leave Gosia and her team to manage everything on my behalf and would have no hesitation in recommending Northwood.

Be careful to give this agents any holding deposit they will find any reason how to keep it. Actually paid nearly £300 donations to them. They Stolen my holding deposit for no reason! Didn’t know I have any issues with credit report. Asked me to pay my debt to continue application and finally anyways declined application and took my holding deposit saying that I gave false information.

Very bad service, they don’t care about their tenants. Once you rent a property they ask you to sign hundred photos and documents before you get into the house. A day after tenancy start if you found any fault or hidden problem they ignore you and say everything was alright. The request check every 3 months and say we will go intoyour property if you are not there, don’t give you a time for their visit. At the end of the tenancy, will invent something to take most of your deposit. Awful !!Andy,Thank you for spending some of your time to reply to my commentsI am sure, If you spend half of it to speak with tenants, your business will be much better.You might be a good company with landlords but definitely not with tenants.You need to show more flexibility and better communication.I handed over the house keys more than 2 paid weeks early, cleaned and maintained it thoroughly. If an item forgotten in a cupboard or you think a room needs hoovering, do you speak to me or charge 150£ for removal and cleaning!Additionally, the inventory of letting says all rooms got light stains on walls, I sent an email and photos on day 1 telling there are deep stains, holes and marks on walls. Yet, you charged for decorating and painting and old house from my deposit.It’s my opinion and view after being a tenants for few years and dealing with multiple companies. There are plenty of other issues behind my comments.Thanks

I would like to thank Abby for all her hard work, help and assistance in selling my late father's home. This has obviously been an emotional process, which Abby made easy, she literally over seen everything for me. Keeping me informed every step of the way. Northwood is a very professional estate agents, with trustworthy, reliable hardworking staff. Trust me, you don't always receive this service in my experience with other estate agents. If you would like your property or a loved one's property selling or renting out Abby is definitely the lady for the job. I can't recommend Northwood Estate agents enough, very professional, very knowledgeable, very client friendly and very focused on getting the job done! Thank you Abby so much, really appreciate everything you have done for me I couldn't have done this without you. Highly recommend Northwood estate agents I guarantee you won't be disappointed. X

I have used Northwoods for almost 20 years. Excellent team who provide guidance and support throughout. Recently secured new tenants within a few days of advertising. Highly recommend.

Northwood is the best rental agency I have come across so far. We had full support at every stage of our rental process. The staff with patient were answering our questions and were always very helpful.

Having worked and dealt with Northwood for over 5 years we can honestly say that they have a standard of professionalism and expectations that are what you look forward to dealing with when going to work. We find the people in the office are always friendly but they expect, as is only fair, for us to deliver a high standard of work. They always listen to our concerns and this allows us to honestly provide a service that all new and old tenants hopefully find satisfactory and fair.Our maintenance team always finds satisfaction in finishing any works with Northwood as we always know it is appreciated and will ensure the next tenant receives a beautiful new property that is up to living standards.We look forward to continuing to work with Northwood for many more years!

They went above and beyond on a few occasions during the preparation of going on sale and during the sale. There were a few curve balls along the way and all was sorted and communicated with me well. I always got answers quickly and they responded to requests efficiently.