Stitch in Time

The quality of their work is excellent. I'll be using them again

Struggling to find appropriate words but in general an appalling service.Took a new Ted Baker blazer in for repair of a small tear in arm. I left it for 2 weeks as said they would need time to do it, and I also made clear I it needed it for trip abroad later in the month.I turned up at the shop just over 2 weeks later and nothing had been done on the jacket (absolutely nothing!). The staff member said they did not know why but would look at it ASAP that night and asked if I could call back later or have them call me. When at the shop I also spotted broken buttons on the left sleeve that were not damaged when the blazer was dropped off and I therefore queried this too.I received a call later that evening to say that they had looked at the blazer and deemed the repair job was too difficult for the small rip and then claimed to know nothing about the buttons that were broken off. As they had accepted the repair when bringing it to them and told them I needed this for a trip abroad, I asked why they didn’t call me immediately when they spotted this issue. In response they said nothing other than repeating they could not do it and should not have accepted it when I went to the shop.Therefore I asked them to confirm if they either 1) didn’t look at the blazer until the afternoon I came to collect it and panicked, or 2) looked at it after I had dropped it off but couldn’t be bothered to call me when they spotted anything wrong when they attempted to repair it - my mobile number was written on the attached ticket. When I pressed them on which it was, I didn’t get a straight answer and said they would recommend another person and asked me to collect the blazer. After trying to highlight that their service and support was not accepted by me, they then ended the call.In summary - They offered no apology whatsoever and displayed zero empathy on the issues caused. They clearly value their time over that of the their customers, with no consideration given to call me despite having my number (which they managed to find and use very quickly after I complained in the store!). Worst experience I have ever had as a customer and would give 0 stars if I could. My wife and I have since told many others of the issues faced and will continue to do so - AVOID AT ALL COSTS!

Turned up jeans as requested and matched the stitching reinstating the hem line. 1 week turn round which was fine by me. Was surprised that they wanted cash for payment hence only 4 stars but will use again if needed now prewarned.

Always an amazing service here. Lovely staff, extremely helpful and always nail it with alterations and tailoring. Thank you!

Very good quality of work.Fair prices.Quick and friendly service.Good stuff.

Fixed my jacket in the same day did I really good job and it was quick and reasonable price

Went in for a zip repair and they kindly fixed it on the spot - not waiting and were also able to quote if I needed it repaired again - thank you!

I have been a customer for years. Conveniently located near the station, I can arrange to collect my alterations after my commute from the City. With professional quality alterations, and experienced friendly staff I highly recommend Stitch In Time for your alterations!

They so kindly repaired by little girls' most precious bunny comforter and within a very tight deadline, ...as my little girl can't sleep without it!Thank you so much!!!

Brilliant and lovely service. Definitely reccomend them to anyone!