Surrey Leather Repair Alterations Services

Amazing work and fast service. I needed to have my leather skirt size adjusted just to how it should in a very short notice. recommended.

Very good for replacing my heavy motorbike jacket zippers, i have been in the past but this time i had to arrange appointment. a dying trade i guess but good communication service

Impressive leather bag repair i collected yesterday. Everyone seemed helpful. Seeing Fadi was difficult :( i will arrange to bring my other grandfather's backpack case for straps repairs when I am around Surrey again

Highly recommended - these guys are great - the repair to a very expensive Harley Davidson Leather was excellent, very professional and done in a way that made the repair patches look like they were there when it was manufactured !! Excellent communications as well as fast pick up & delivery.

Amazingly poor service from start to finish. Grossly incompetent and the disappointing waste of £200. I was promised a full restoration of my jacket within 2 weeks, however when contacted assured it would require a further two weeks, on two occasions. Only after 6 weeks was the jacket completed. The delivery tracking number was incorrect, not clear which service and it was delivered to the wrong address. The work was not done as promised and jacket little better than the condition it started in. The whole 3 month episode a complete was of time, effort and moneySo timely a service provided, that it takes more than 2 years for a response to a critical review. It is outrageous to think that the retailer can accuse the customer of not attempting to collect the incomplete service when the incorrect contact details was taken in the first place, despite repeated calls on my part.If you use this service be prepared for a long haul journey of blunder and disappointment.

I will remain purely objective and stick to the facts despite the rude and highly unprofessional service we received from Fadi.Required leather cleaning service on a seat cushion. After several weeks of false promises the product was returned, stained to a completely different, non matching colour, and still containing several marks. On polite request to rectify the problem or provide a refund ww were told the only solution was for us to provide a matching colour - somewhat surprising for a 'professional' leather specialist.On questioning this, Fadi became aggressive. Seems a little far from the business motto of 'Professional Quality and Satisfaction Guaranteed' - laughably his email then stated, quote: we cannot guarantee your satisfaction"Please think carefully before using the company - you have been warned"

Today I received a reply from the business.2 years after my initial post!To address the comments they made:I had confirmation the item was ready for collection when I picked it up. Unfortunately this was well after the agreed date given by them as requested by me on initial contact. Once again I would not have given them my business if they had simply said they were unable to meet the initial deadline.Additionally it is not true that the end of the zip was sewn up whilst I waited. This was something I asked to be included when I first went there and was quoted and paid for. Once again though, this was 2 years ago!!!Original post:Disorganised, expensive and poor service.I took a set of motorcycles leathers to them to get the main zip changed. I made it very clear that I required the work completed for a pick up on an agreed date approximately 3 weeks ahead. The work was accepted on this basis. I also asked them to sew the end of the zip together.Come the time to pick up the suit - it wasn’t ready. In fact it took another 2 weeks. The only reason I chose this place was because they could do the work on time. It cost me £50 more than if it had been done near my parents in the West Country. Oh and they didn’t sew the end of the zip together as I had requested.Generally appalling and disappointing service.

Excellent service- honest and quick. Repaired torn sleeve on my sheepskin coat. It had been badly glued a couple of years ago. They removed glue and sewed up the rip. Retuned within 4 working days

I had a very nice Diesel leather jacket completely recoloured to a dark grey. Now the jacket looks much more modern and goes with everything. It took a few weeks but you can’t rush these things. The quality is fantastic and it now looks like new. Thank you