Halfords Autocentre Birmingham (Holloway Head)

Super kind staff and prompt service. It's been very easy to get a booking for my car and to get the work done.

Had my MOT done here, and then my MOT retest as well. Staff were friendly, topped up my oil, and made it easy for me to rebook my MOT. Retest was quick and I was able to book it the day before to get it done. They can be a little slow to pick up the phone, but just be persistent, the staff can be quite busy so aren't always on the desk.

Took my car in for an MOT. Got a call from them about an hour later to say they couldn’t do it because the car was ‘overheating’ and it would be dangerous to carry out the MOT. Took the car to Halfords Oldbury for a repair and they said it had been sat idle for over 2 hours and they just could not get it to overheat. Customer service at Holloway Head was poor. Just a big waste of time

After having my MOT cancelled at another garage as they are taking a long weekend, had to urgently find another one. Had my MOT today, very helpful staff. Great customer service, and will use again.

Not a great experience with this halford branch, think its better to go to the one in Perry Barr. They never answer the phone. I took in my work van with faulty air conditioning unit where it wasn't holding gas and I told them that topping up the gas won't fix it, I was told later on that day that my van was all fixed and ready for pick up, I called back and trying over 5 times they answered and the guy who called me was on break and his colleague told me that my van wasn't ready and needed a part, I tried to call back many times no answer so i came into the branch to speak to them to find out what was happening and the guy in the counter was lying to my face when I had voice messages on my phone, anyhow they said they will order parts and call me to rebook, they never called me, had to come back into the branch and they finally set a date for the repair which in fairness they finally did. I needed my screen wash topped up, the guy filled it up with tap water from a hose and did not put any screen wash at all. Not at all happy with the lack of service and won't be returning

Worst service ever, want to give 0 star. Booked for break and clutch checks. Dropped car 8 in morning, got it back 4:30PM. Said report will be send by email and report includes only break checks. They didn't bother to do the clutch check.

Not somewhere you can just turn up.I was told to book for 2 weeks time amd they charge to look at it.

Booked Service and MOT on the same day but only did MOT when I was called to collect my car. Passed the MOT but asked me to change tyres when I returned for Service a week later. Not a honest service provider.

Turned up 13 mins late for MoT slot and was turned away. After 20 years of use of this garage (probably 40 appointments where they have often been running very late but I never complained), it is very disappointing not to receive any leeway. Won’t be going there again and certainly won’t recommend to anyone.