Mersey Cabs Ltd

We used this company to book cabs for my friend's wedding, 2 months in advance - very specific details were given (on their request) regarding times for each cab and who would be in each (5 cabs in total). On the day, the first 2 cabs to take the groom, groomsmen and grooms family were over 30 minutes late. Numerous calls were made to chase the following 3 cabs - the excuse that was eventually made was that a male from the group had turned the final 3 cabs away as not needed - despite the fact that at this point there were no males left at the hotel, and the hotel reception staff also confirmed that no cabs had arrived at the hotel. at the point of being told they'd potentially caused the cancellation of a wedding, the dispatcher seemed completely shocked and unaware that this was what they'd been booked for. the final 3 cabs never arrived, we had to snag one dropping off and found someone at the hotel who offered to drive the bride. Would never use this company ever again.

I bought my son an iPhone for his birthday cost a fortune he left it in a black cab a very kind driver called Steve found it tonight and is dropping it off at Garmoyle rd tonight Steve your a gent thank you so much

I recently used mersey cabs for a night out. The driver arrived on time I received a text to say what make of taxi was coming and the reg number. The drivers both journeys were excellent and the taxis were spotless. I will definitely use them in future and wouldn't hesitate to recommend them 10/10.

Came to Liverpool for a hen weekend. Had a black cab from our hotel back to the train station. Our driver Ted! was lovely he had a proper scouse accent and we loved it. He was really friendly and courteous and charged a decent price. The people of Liverpool are great.

Made a promise to turn up half hour of the call we made several calls after that saying they were getting a driver we are now still waiting after onehour 10 mins promised arrival time still no cab. The operator was not embarrased about the delay no driver available. Her name was Keeyley. Disgrace

I have used this black cab service and the driver was friendly helped with wheelchair and I left something in the cab and he brought it back to me. I was very greatful

Terrible and rude staff who are extremely unorganised, they blame all their mistakes on the customers... absolutely incompetent and appalling of them. DO NOT USE THEIR SERVICE IF YOU DON'T WANT A HARD TIME GETTING AROUND LIVERPOOL, YOU HAVE BEEN WARNED!

Used this cab service today from Liverpool to North Staffordshire, had a good drive home, best driver we have ever come across. He was pleasant, courteous and helpful along with been a very good professional driver. Would not hesitate to use this service again.

Called for Cab, expected to wait a bit as it was SaturdayGot a call off private hire carDriver was not politeRang back and was told we do not use cars only Hackney cab and there’s no booking from me !Seems to be a problem with booking this businessWon’t be calling again anytime soon

Drivers know there way around every driver licensed with Liverpool city council and passed the knowledge. Wheelchair friendly .