Property Bureau

I have been a tenant renting a flat from Property Bureau since July 2020.Our Property Manager over the course of my tenure has been Lisa, and I cannot express the amount of professionalism, approachability and helpfulness she has provided to both myself and my flatmate.We have also had contact with other members of the Property Bureau team, and have been met with the same standard as Lisa has shown.Over my time as a tenant, when we have raised any concern or fault in the flat, this has been met and dealt with quickly and professionally by the team.We have also had major troubles with our gas and electric company over our tenure, and when approached for advice, the Property Bureau team have went above and beyond what would be expected of a letting agent, and for this, I am forever grateful.I would happily recommend Property Bureau to anyone looking to rent property.

Currently on day 11 of being homeless, was given the keys to a flat in the west end and assured it was ‘professionally cleaned’. Turned up to the flat and within 1 hour reported the obvious pest infestation and cleanliness issues to the letting agents. I have had to pay for a fumigation out of my own money after paying the landlord 3.8k upfront and being told that there was no pest infestation after they sent their own company out. I contacted an Independent contractor as I was dissatisfied with the conclusion there were no pests having found live larvae. They immediately identified a carpet beetle and larder beetle infestation. The letting agents repeatedly told me that the landlord feels she has spent a lot of money on the flat and doesn’t want to spend anymore and that she is a ‘really nice person’. They clearly rent out a lot of her properties and their hands are deep in her pockets. Landlord is KCA Property Ltd. Name: Caroline Clark. It took them 1 week to replace the mattress all the while they knew I was still unable to live in the property, which they informed me was ‘my choice’. Used hypodermic needles on top of cupboards, layers and layers of dirt. Landlord is refusing to give me any money back for the time I have not been able to reside in the property due to the issues that are still ongoing. They will not respond to you on Mondays and they tend to leave you hanging for the weekend as a tenant. The lack of communication is astounding and I had to turn up to the office in person as they had no one available to fix the issues over email. Do not rent from them. I am currently over 4k out of pocket and still spending money to compensate for my lack of accommodation.

This estate agency has no work ethics. They did false advertising of properties online during covid. They showed me a video of the flat I rented where the state of the bathroom wall was conveniently left out. I was not given the opportunity to have a viewing of the flat due to covid restrictions. I was only informed of an issue with the bathroom wall after I had already signed the tenancy agreement. They took two months to bring the contractors to repair the bathroom wall which had a massive leak. There was mould all over the wall and a terrible damp smell. This was partially hidden behind a wet wall. After the repairs started the bathroom was basically a construction site with no sink and no warm water. They still stated: our property is not considered to be uninhabitable". They did not want to provide an alternative accommodation during the repair despite me paying £600 rent for 1 bedroom flat. The way how they treat tenants is a total disgrace. It has been a very distressing experience. If you are reading this please believe me when I say these people are not trustworthy."

Fantastic service . Kind people who actively try to look after all parties . Never a problem !

I found the staff really helpful and efficient. In my tenancy any problems or help needed was dealt with in a timely manner. I would say that as a tennant this was the best agency I have had bar none.

My experience with this Property Agency is greatly satisfactory. I have been renting with them for 4 years and I have never had any problem whatsoever. They are quick, efficient and effective when it comes to sort out any issue regarding the property.At a personal level, I would like to remark their kindness and willingness to help, which I definitively appreciate even more!I highly recommend it.

HORRIBLE EXPERIENCE! I would give 0 stars if that was an option. I was a tenant with this letting agent and they ripped me off. Very unprofessional and very money minded. They do not care about the tenants experience, they’ll go to great lengths to fabricate evidence and get money out of your deposit. Please STAY AWAY if you value your time and money. The house I got was given in a bad condition and even after repeated calls they would not clean or fix the problems. Had to do it myself. In the end they charged me £550 for “cleaning”. To add to all this, they did not even bother to do the checking on my tenancy end date. They took their own time to visit the property and did it in my absence. They even asked me to leave the keys in the mail slot which is very dangerous. If they had been serious about their job they wouldn’t do this. I think we can all safely agree that the tenant should be present during the inspection of the property. I’ve got email correspondence of the same. They just needed money out of my deposit and they got it. Pathetic excuse for a company.

We were renting with them for a year and a half and were extremely satisfied with their service from the very begining. The staff is very nice and fast with responses. Every query we had was answered and resolved instantly. Very professional and they really do put customers first. Would have been glad to stay with them for longer if we weren't looking for a bigger flat. Highly recommend renting with them.

Five stars are not enough to rate this absolutely outstanding company. Having worked with the Property Bureau as a property owner for 12+ years each and every member of staff have been professional, efficient, hugely helpful in every aspect of the journey. Paul project managed a full refurbishment, new kitchen and flooring. Nothing was too much trouble. He is very familiar with all aspects of managing the property and the legal process for tenants and landlords.Andrew and Lynsey were equally outstanding in the service they have provided in securing a sale of the property.I would highly recommend Property Bureau if you are considering renting or selling a property. They are the definition of outstanding customer service from start to finish. 10/10⭐️

I am a tenant in a property that is let and managed by Property Bureau.I have not been pleased with the service provided because:1. My neighbour reported water leaking into their flat below. As this was a fairly small but constant amount of water Property bureau did not fix this for over a year. This caused damage to my neighbours flat.2. They pressurised me to allow painters and decorators into the house so that the house could be prepared for sale. This was very stressful and resulted in me having to seek legal advice. (I was advised that I do not have to let the painters in.) My house buy had been delayed by a month and they used the fact that I wanted to stay on another month as leverage. It has all been very unpleasant and affected my sleep.