1 Touch Repair Ltd

Absolutely Shocking! The worst customer service i have ever come across! After having the car for nearly 3 months and 11 times they said it was ready then didn't hear from them for days. They didn't fit the interior trim parts, G&F very wonky, orange peal on every panel they painted, exterior trim parts where sprayed with what looks like spray paint, holes in the body work. DO NOT Take your car here! If your insurance takes it here refuse!!! This is not on at all it is totally unacceptable. I will be taking legal action against this garage. There is absolutely nothing they can do to make me think twice.

My car was involved in an accident that was no fault of my own. ABL 1 touch as reccommended by the insurance company.They picked the car up and returned the car to my drive. The opposite side to the damage was scratched and rear passenger door dented they covered up the damage took the car back in to get repaired but only covered up the damage.There was no glass coat applied to the repair and would not get back in contact with you. Martins Renault repaied their damage and applied the glass coat.DO NOT RECCOMEND

If I could give zero I would, it's the worst customer service I've ever had. My vehicle came In, on October 2018 for repair 4 months later the side from is coming away from my vehicle. After having to rebook my vehicle to have the repair carried out again there had been zero communication!! I've had to call them each time for an update, this was the same the first time my vehicle got booked in with them. My Vehicle was taken away on the Saturday I got a txt on Monday saying they had carried out the repair for the trim and was waiting on the glue to settle and my vehicle would be ready tomorrow. Tuesday came around I had NO contact from them today's Wednesday and I still had no contact from them leaving me to contact them again Twice to be told there is none AVALIBLE to take my call and someone will call me back. 3:00 on Tuesday I get a call saying the work is finished and I have to wait for a call to say my vehicle will be getting dropped back. SHOCKING still waiting for that call!!! AVOID AT ALL COST!!! I had NO choice in using this company as it was done through my insurance. If you have a choice STAY AWAY.....take your money somewhere else.

Very poor experience, was sent here by insurance and wish I never was. Car had to go back 3 times and even after that they hadn’t sorted the issue, paint had holograms in, broke the front bumper tabs and also damaged my spoiler. Ended up having to get my insurance to pay for a different repairer after raising a complaint. Manager was also very rude, would not recommend going here as it’s not worth the hassle, if you’re being sent here by insurance, I’d highly recommend you asking them to change.

1Touch have been amazing with my car which was backed into and damaged badly in my work car park. They have been super professional but also with the human touch in that they were constantly giving me updates on how the repairs were going. Chris who dropped off my courtesy car and collected and returned mine was very friendly and professional and Michael was extremely helpful on the phone. My car came back like new and it was all a stress free experience as 1Touch dealt with the insurance company for me. I would recommend them to anyone.

I was impressed with the professional service offered by 1 Touch. Booking an appointment to get my car picked up before repairs and dropped off after repairs was easy and flexible - I didn't have to wait all day and I could get on with my day very easily. I was kept up to date throughout the repair process. Everyone I spoke to at 1 Touch were very helpful and they made the process incredibly stress and hassle free! Would highly recommend.

Well what can I say about the 1 Touch repair centre Sevenoaks. I was involved in accident. Exactly 1 week after buying a new car which was no fault of my own. I had to use this garage because I had no choice because my insurance company told me that I had to use them. Well they repaired the damaged of the accident but I got my car back with lots of chips mark on the car which wasn’t on there when I brought the car exactly 1 week before the accident. They are saying my car is nearly 3 years old with 24 thousand miles it bound to have chips marks on it. But the dealership I brought the car from have confirmed to me that there was no marks on the car what I have signed to say that when I picked up the car. Then they agree to repair 3 of the marks but not the rest. This is the worst ever garage I have come cross. And I will and have taken much further with the ombudsman and I will take it to the papers and watchdog I will do what ever to name and shame this garage. He customers service I got from this garage is shocking and how they have treated me and my car is terrible. Also when my car went back I. For the second time they have me a courtesy car it was firlthy inside and out considering it was a brand new 19 plate. So it goes to show they don’t look after their cars etc. AVOID THIS GARAGE BECAUSE THEY DON’T CARE HIW YOUR CAR COME BACK TO YOU AND IF YOU WANT MARKS ALL OVER YOUR CAR THEN YOU HAVE BEEN WARN SO ANGRY AND ANNOYED.

I had my car repaired, and I found 1 Touch were very professional and friendly. My car was only in for 8hrs to have the off side wing mirror replaced due to malicious damage. I was very impressed with the way this was dealt with by 1 Touch. Ignore the poor reviews, I would recommend 1 Touch, Reading

Had accident beginning of July 2021. Not my fault. Garage was recommended by insurance and the car was collected a week later by 1 touch on a lorry. Car went to garage and repairs where supposedly done. Car came back, driven from Reading to Basingstoke without my permission and consent, using my fuel and adding miles to my car. I rang the garage and spoke to a lady called Gerda, who said all the work is fine, which it wasn't, there was a dent in boot, light was not fitted correctly at front, parking camera and screen inside car was not working and windows would not go down in front driver panel. Rang insurance and reported my concerns and that I wasn't happy with repair, insurance company raised a complaint and garage called me saying they would collect vehicle on 20th August. In which time I did not drive the vehicle and it sat in car park unused and no millage added. Car was collected by a man called james who was so very rude... he circled every last thing on outside of car in a pink pen and made remarks on women drivers and the state" of my alloys. He was so rude about me not consenting for them to drive my vehicle.Car went to garage and apparently they fixed the light as a good will gesture. No other problems with car where sorted out and would not take liability to sort them out. Even though all these things where working before accident. My car came back on the 1st sept. Apparently James the delivery guy tried to call me numerous times to deliver car on the day before the 1st and apparently turnt up outside my home with the car. He swore at me twice got his phone out and pointed very hard down on it that he had called and text me shouted at me that 9:30 in the morning was probably to early for me to be up as I don't work. Called me a lazy pr*ck and a fat lazy cow. He then got in his van and was swearing all sorts. The 2nd I went to give keys back for hire car in my car that was supposedly sorted out (first time I've actually driven it since the 12th july) I brake down 5 times on the way to car shop

I was referred to 1Touch by my insurance company after someone hit my car in a supermarket lot. The folks here offer an amazing service starting from pick up to the delivery of the car, constantly giving me updates on how the repair was going through. Mr Chris (I believe he is the manager) who dropped off my courtesy car and collected mine was very friendly and professional. He even called me to say that he would be five (5) minutes late. The lady (dont recall her name) was very helpful and polite on the phone giving me updates. Another young gentleman handled the paperwork in zero time and gave me back my car. 1Touch picked up my car on a Friday and had it ready on Tuesday. To do the body and paint work in 5 days (including the weekend) is extremely fast! Their job was superb. My BMW came back like new! All was a stress-free experience as 1Touch dealt with the insurance company for me therefore, I highly recommend 1Touch.