Russell & Bromley Ltd.

I have recently bough a pair of shoes here. The person was extremely heplfull and polite to pick shoes and finding the right size. 4 stars for adding treatment product into purchase without asking whether I want it or no. Sorry, but after advising on treatment products it would be great to ask whether I want it to be added to purchase rather than add it straight away.

I stopped into this store on a whim because I saw they sold Naots as I was passing by. I wear a European size 45 and many stores (even online) don't carry that size. The salesman, was extremely helpful. He measured my feet, assessed my gait, and listened to the problems that I have with my feet. Then, he explained why I've been having some of the foot pain that I have and suggested several pairs of shoes to try. I did feel a little bit obligated to buy a pair of shoes from him (that's the job of a salesman, right?), but I ended up returning them the next day because I live out of town and they only have a 10 day return window; for such a large investment, I just needed more time to be sure that the shoes were going to work for me in the long run. If you have difficulty finding shoes that fit or have any kind of foot problem, I definitely recommend stopping by this store and seeing how their salesmen might be able to help you!

Love the new store in the St James Quarter! A new home but the same friendly welcome on arrival and great service thereafter. I needed a belt and the gentleman serving made sure that not only did I get a belt which fit me properly but really looked the part. I'd have bought a pair of sneakers too if I didn't already have too many at home!

I had to return a faulty pair of sandals today (08/08/21) and was served by a male assistant who was extremely rude. I was explaining why I was returning them and as I was speaking he held out both hands in a stop" gesture and said "Ok

I bought a pair of boots recently here. The sales staff were very kind and very attentive, giving me recommendations for how to keep the boots perfect. The biggest flaw was that the sales assistant added on a number of products in the box of my boots that he didn’t didn’t tell me about. This was about £50 of extras so I questioned it when the price was much higher than I expected. Totally backhanded and unethical way of upselling, I returned the boots because of this.

Normally I love a visit to Russell & Bromley, my favourite shoe shop. However this new shop looks dissapointingly spartan with very little stock and no prices. An assistant explained that they are trying to go for a minimalistic and exclusive look. I will not be rushing back especially with other luxury brands on the block like KG and Carvella to explore.

This shop is not frequented by me much anymore, as they stopped selling children's shoes on the premises! I brought my children here in the 1990's and continued with each of my grandchildren, so usually a considerable amount of money was spent. I also have some health issues, meaning that footwear choices have changed over recent years. While I love the quality, a trip especially into Edinburgh to look for shoes post pandemic is not really my thing these days. Such a great pity, as I really enjoyed my frequent trips to Russell & Bromley.

I had a lovely shopping experience at the Edinburgh store on Princes Street. The staff were so friendly and welcoming. Sadly I didn’t catch any of their names, but all three members that were in the store on Saturday 14th gave me great customer service, making my visit to the store a delight. And I LOVE my new boots. Superb, luxury product that you don’t have to go through pain and a heap of plasters to break in!Thank you!

Went in to look at shoes today. The sales woman seemed nice but the Male salesperson would not even look at me let alone say hello, even went prompted by his colleague! Then another women walked in who was obviously more important than me and he could not do enough for her. Absolutely disgusting behavior!!!