IMO Car Wash

My wife visited the car wash today in Newtownards and used a voucher to get £2 off a triple foam wash (paid £4 of a £6 wash). The man operating the car wash scanned the voucher and took her £4 and started the car wash. When my wife went through no triple foam came out and on the end screen it showed she had been give a £4 ECO wash and not the triple foam. She went back to speak to the operator who told her you pay £4, you get £4 wash. She asked why did you scan and accept my voucher if you weren't going to give me the wash I asked for and if you were going to do this you should have old me at the start. He said I no talk to you anymore, you talk to IMO, its a big company, I no talk to you anymore. At this point he walk away and refused to talk to my wife.We have put in a complaint with IMO and depending on the response will consider further action.

Awful place...I'd wanted a member of staff to valet my car..the person attending the car wash was rude, unhelpful awful place!

Good external wash and valet for a fair price.

Great wash and shine, treated myself to the ceramic wash.Terrific.Attendants English needs improving

Terrible customer service. The attendant was rude and dismissive. Won’t take my car there again!

Brilliant car wash, the wax is still on my car after ten days. Value for money

What an unpleasant experience. We are new to the area and decided to try IMO. The man working there was downright rude and horrible toward my husband and I. My mom was behind us in her own car and the man was even ruder towards her.We said we had a QR code. He must have heard “card” and just walked off. He came back with a card machine and when we showed him the code he asked us rudely if we could read and if we knew the difference between pre paid and a card. When we tried to explain the misunderstanding he dismissed us rudely kept saying “pre paid! Card! Pre paid! Card!” And wouldn’t let us speak.To my mom he wanted her to leave because she wasn’t sure where to find the qr code on the app and he refused to help her. Luckily she eventually found it on her own and he acted highly annoyed that she found it.The wash itself was not bad, but with service like that, I wouldn’t go back to IMO even if you paid me. Very unfortunate.

Good car wash and Best services

Good car wash and nice staff

Good updated car wash. If only they would tidy the scrap boats and caravans from the site