Designer Fires

We can’t say how wonderful Abbie & Jordan were when we chose our new fireplace. From the moment we stepped into their showroom they were nothing but amazing ! Abbie had so much knowledge and answered any questions we had and Jordan explained all the fitting details exactly how things would be done . When it came to fitting Jordan and his team were fantastic ! Very clean & tidy , extremely polite and if we had any queries they would spend time to explain , I never felt like I was a nuisance it was a pleasure to have them work in our home. The finish on the work is impeccable. I can not recommend them enough . If you need a new fire or fireplace save yourself some time and just head for designer fires !!!

Absolutely LOVE my new fire, i am over the moon! By far the best feature in our new home. A massive thank you to Abbie and Jordan for the excellent customer service and for making our vision became a reality. Thank you so much (highly recommended)

Wonderful experience with Abbie and Jordan who sold us our fabulous new fire fireplace. From the time we went to the showroom to completion the whole experience was easy and hassle free by far the best showroom and customer service we found.I would highly recommend Designer fires to anyone looking to purchase a new fireplace.

Worked carried out by Jordan and Andy for a lovely finish. We are really happy and now waiting to complete the job with the final painting of the media wall.

I’m from Swansea and ordered new parts through Designer Fires for an old Barbas Vento gas fire. Abi was incredibly polite, patient and helpful in communicating between Barbas and the Barbas rep Paul (also incredibly helpful) in order to get the parts. There was a problem with a part and Abi was incredibly helpful in putting me in touch with the rep to get the problem sorted. I didn’t buy the original fire from Designer Fires yet Abi was really helpful. I cannot praise Abi enough for the help she gave. If I lived in the Mountain Ash area she’d be the first person I’d go to for a new fire.

The service was excellent from start to finish. Highly recommended should you require a fire suite. Thank you very much Abbie and Jordan superb job.Tony and Sue

Recently we had the team at Designer fires Abercynon to build a media wall and fit Gazco Onyx avan150rw electric fire from start to finish Abbey , Jordan and the team were very professional from start to finish , excellent work , we would highly recommend this companyJeff & Karen Ashton

I cannot recommend Designer Fire's enough. I had absolutely fantastic service from the moment I walked into the showroom. Abbie was so knowledgeable and very friendly, professional and could not do enough for me.I was fortunate they had a cancellation and I had it fitted the day after I decided which fire I wanted.Jordan and his colleague were very professional and polite I will definitely be recommending them if anyone wants a new fire in the future

Contacted as wanted new surround/hearth, advised that someone would ring me back but no call, contacted the store again and told again “one of the workmen would ring me back in their lunch break - some days later still no call. Called again to be told by the lady working in the store that she would personally call me back; yep you got it still no call. I even called to the store and was assured someone would be in touch but nothing! Appalling service!