Sandwell

Great value for money, lovely and friendly staff in all centres. Love my One Card membership, unlimited access to classes, gym and swimming pools. I'm going to ladies only gym and it's well equipped. The only minus (therefore 4 stars only), all other leisure centres around have BODITRAX, you don't. Pity.

I am about to join this gym due to the above and beyond help and assistance I have received from Natasha Swingler who is the Site Fitness Coordinator at Portway Lifestyle Centre. We have corresponded over email regarding questions I have about the gym among other things and she has given me everything I need to make my decision, and more! I can already tell that this is going to be a professional and caring gym not least because of the quick responses I have received and I am looking forward to having a good and beneficial time with these lifestyle centres.

Anything to do with memberships is impossible- online system temperamental and if you manage to get through to head office, which is near impossible beyond leaving voice mails, don't expect any solution.However, classes are brilliant.Leisure centres are good as are the staff at them.Impressed and grateful that membership fees were frozen during lockdowns.If I could sort out my membership (3 months and counting,) book my child onto swim school and be able to book into classes properly (they are showing no spaces when there are spaces - you can call to book in but this can take 15 to 20 minutes which I can't do during a working day,) then this would easily be a 5 star.

Am a member here and I've noticed that when it comes to queuing up to talk to member of staff am left queuing for ages but as soon as a white person stands behind me a second member of staff will become available all off a sudden.... Like seriously you saw me waiting and ignored me but as soon as it was a white person you open. Today was even worse, I queued and this entitled white lady came in and stood in front of me even though I had been queuing and to make matters worse the receptionist who was helping me literally said, ow mind if I just help this lady first it will be quick!! It wasn't and thats not even the point..... This is micro aggression at its best, and it happens a lot at the Wednesbury site. Just because am black doesn't make my time any less valuable.

Cancelled a direct debit membership through my bank and couldn't find the option to cancel on the website. I bought a 7 day pass since I was moving away in a few days but I can't use it since I'm apparently in debt for not cancelling my membership properly before the start of the month, operator on the phone said only thing I can do is continue my £27.50 student membership so I can use the gym for one extra day. Any other subscription service would automatically cancel after not receiving payment, not put you in debt on their website. Membership prices are ridiculous as it is, you're better off at any other gym.

I called into Portway Leisure Centre to join up as I was having problems online. It was a busy Saturday morning but the 2 ladies on reception were welcoming and extremely helpful. They spent time showing me and helping me with the process. Credit to the Leisure Centre and I couldn’t thank them enough. As for the Leisure Centre & it’s facilities and staff A++++

Love the classes here and feel motivated by instuctors. Always met by the lovely reception staff. As i wasnt comfortable coming back to the gym when restrictions were lifted the membership team have been very helpful with suspending my membership until i feel ready to come back.

The gym services are great. But the staff lack communication. If something goes wrong with your membership you will have to run after them to get it fixed. I can't book my class online, contacted them about it but has beeb two days and not got any reply. The phone number on website says they are closed, all the time. I understand covid means less people working but then don't open the lesuire cebtre if you can't supprot the customers.

Really do like this gym. Didnt like the one instructor singling me out in one of the classes tho making me feel embarrassed. But it won't put me off!

The staff were so helpful when I had missed a reminder email about swim lessons. Can't recommend them enough.