Dr Mona Mahfouz

Trying to speak to someone is almost impossible need to register but no one even answers the phone very poor service if yo ask me

Not happy at all. I rang the surgery for results of my recent MRI, I was told I needed a routine appointment so I made one there and then. I wrote it down . I attended said appointment today at 10.10 only to be told I had no appointment booked . I said it was definitely today the receptionist said well I can't find one. No apology at all , after a while he said I'll make you another for next Saturday . Not good enough

I have only recently joined last year to this practice this will be my 3rd official appointment, first appointment I waited 25 minutes, that was my official signing with the doctors surgery, 2nd appointment 20 minutes wait, and today my appointment was made for 15.10 I am still sat waiting after enquiring and being told doctor few mins late problem with car that was at 15.30, when I arrived I used computerised sign in, it made me aware I would be waiting extra 5 mins due to doctors delay, it is now 15.50 I am still waiting! I understand delays, whatever happened to time keeping??? We arrive late will not be seen! This is not a reflection on the reception staff or surgery, they are left to deal with the issues caused by miscommunication.