VELUX Company Ltd

I wish I could give a negative point. Placed an order in April and after a month it was strange cause nothing came up - neither delivery nor updates. Apparently, the courier missed delivery - not us as I haven't heard any call or doorbell. And this was already after a month from order placed. When we called to check the status they went like ok will rearrange your delivery but ETA given would be July 13th. Ok - well. We waited another month and a half and we just received another email a week ago saying that there is a delay on Material" so will be delivered 20th instead.And during this time

was good, not any more. All flat roof windows are faulty and an electric risk. they dont want to swap them, only do a bad repair. also the Netatmo app is broken ATM but they didn't tell anyone. i spent hours trying to reinstall it. Very poor show indeed. I Have installed hundreds of there windows over the years, ill never install another one for a customer or myself.

Absolutory shambolic!!! Ordered 2 blinds on the 11 June, Received a notification on 21 July stating that they had arrived only to discover nothing had been delivered. After 3 unanswered emails and a telephone call later I was informed that my items are in France and they were unable to provide me with a new lead time for my blinds to arrive. The person on the phone was uninterested and unhelpful. I would urge anyone looking to get blinds for a roof window please use the company BLOC blinds!!!

Fantastic experience. My wife and I were met at the door and taken round the showroom. The young lady had a good knowledge of the companies products on show and was able to answer all our questions, demonstrating products as required.

Use Parcelforce (Parcelfarce) for delivery who it would seem are unable to deliver our order 20 days plus after they supposedly 'tried' to deliver it. Spoken to Velux UK 5 times subsequently to try and resolve but they have to call a courier in Denmark first and then all you get is incorrect updates about what and when something might happen. Crazy how businesses in this day and age think this is an acceptable experience especially when Velux try to position themselves as a premium / scandi cool product.

We (4 of us) went for training and to get extra product knowledge..What a superb facilty and learnt many different aspects of VELUX that will certainly help us when speaking to customers. The whole facility is driven to look after their staff and help them enjoy going to work...Also many different displays of all the different roof windows.

Terrible quality and design backed by poor customer service. My velux blind has failed due to poor selection of materials which has meant the strings have worn through the plastic fittings and now the blind doesn’t work. No option for a replacement as it happened after the three year guarantee period. Despite what velux advertising says these blinds are definitely NOT MADE TO LAST.

My other half wanted advice on installing a blind. Ross at Head Office was superbly helpful. Couldn't fault their customer service.

Great help in fixing my remote blind issue. Sent out a new remote free of charge ... thanks Emma, Sam & Alistair.