Balgores Motors Romford

My vehicle sustained substantial damage and was immediately recovered by the insurance company. The very first Mercedes approved garage was not in a position to complete the works due to capability. Subsequently, the vehicle was then taken to Balgores Motors in Romford. Being without the vehicle for a number of weeks was challenging and heart breaking. However, the updates Team at Balgores sent me a weekly email every Tuesday with their findings and progress report. Upon receiving the vehicle back, I was extremely happy, satisfied and impressed with the quality of repair works undertaken. Balgores Motors have performed beyond my expectations, in terms of customer service and technical expertise. The vehicle has just had its first annual service at Mercedes, they are 100% satisfied with the health check and performance of the vehicle. BIG thank you to the team at Balgores Motors Romford (10/10)

Recently had my car booked in for repairs and I could not be happier with the results. From the manager to the estimator to the office staff who kept me updated, the staff here are amazing.When I handed my vehicle in, I was reassured that it was in good hands from the start, was given all details of my repairs on a weekly basis and was told when there was problems - an important detail as many workshops simply don't mention issues until they're costly.I rate these guys and their transparent approach to the work they carry out. Nothing is hidden, everything is communicated and I respect the honesty; especially in an industry with a reputation for quite the opposite.

Great Company, works were completed efficiently and to a great standard. Kylie looked after my case from start to finish and kept me informed with regular updates. Highly Recommend.

I couldn’t have asked for better service.Nicola was amazing! She made the process so easy and pain free. My car was collected and returned when I requested and now looks brand new again! Thanks Nicola!

Terrible - had my car for 5 weeks following a fairly minor accident the repair area wasn’t good and there was damage to a panel that was previously fine. Been trying to call them all morning to speak to the manager but no-one picks up the phone

I booked my VW in for repair. The process was straightforward. The repair was to standard and they cleaned the car for me at the end. Adrian dropped the car off for me and was very pleasant. All in all a 5 star service!

Nicola Dean has been extremely efficient, effective and friendly from start to finish regarding the warranty repairs to my car. Thank you!

AVOID THIS COMPANY AT ALL COSTS.They have had my car for almost 6 months now and have still not completed the works. Not only that they are also refusing to return the car despite the fact that they are unable to fix it.Poor communications and continual misrepresentations by their management on the date of completion of repairs.The most unprofessional company i have ever come across.Use an alternative approved repairer if you expect a professional and courteous experience.

Very good repair! The car is now as good as new! It’s nice to know that the car was repaired by a VW approved repairer. It took about 3 weeks for the works to complete. You can see the original damage in the dark picture and the repair after.

Full of lies. And tried to blame me for it, appalling and dodgy manager.Take my advised just don't bothered as my issue been pointing out since December 2021 and now its 19th March 2022 over few months still not sorted that why I want everybody to know on here.My Mercedes E-Class was sent to this garage by Admiral, after got my car back and use my car during raining weather I found out that this car is have poorly bodywork done by Balgores Motors Romford specially where both rear sill both left and right side sills keep popping off after report to Balgores Motors Romford, I was told I have to go back to Admiral.I not signing anything off to say I'm happy with the work, only independent engineer come and have a first look which I found he’s pretty much useless not look in-depth to the work, now Balgores Motor Romford don't want to know anything and tell me to contact Admiral which I can clearly see they don't care after you got your car back.I contacted ombudsman which advised its should be cover under workmanship guarantee by the garage however the manager lying to Admiral and blame me by saying that I remove parts by myself. In which all video I send them was just pointed out that this part keep coming off also have upload full video on YouTube which you can clearly see that I have taken nothing out.I have counter numerous issue after got my car back.There is more listed right now I'm frustrated things doesn't get fix properly as it should.