Bradshaw & Lloyd

On the 2 occasions i have contacted Richard @Bradshaw and Lloyd ,I have found the service and speed of communication to be of the highest standard,resulting in my purchases. This business delivers 1st class and I would recommend to anyone when purchasing a pair of quality shoes.You wont be disappointed .

I ordered three sets of cedarwood shoe trees late in the afternoon. They arrived, neatly boxed, at lunchtime the following day and I am absolutely delighted with them. This is first class customer service from a quality shoe retailer of long standing. Full marks!

These guys are the real deal. They deliver what they promise, quality footwear at great prices consistently. They communicate professionally and promptly and have looked after me well on the many occasions I’ve bought from them.

I have bought several pairs from Bradshaw & Llyod over time, and I always find Richard's advice and customer service of the highest order. He is prompt and precise with written communication and available for a chat over the phone, which makes online footwear purchases a breeze. Prices are reasonable, and shipping to Australia is fast. Overall, I am delighted with the quality of service and product and highly recommend his website for shoe purchases.

Bradshaw and Lloyd provided stellar service as I bought shoes to be shipped to me in the USA. I was a little concerned in doing business from afar without seeing a lot of reviews and called them up. Richard was friendly, helpful and very customer service oriented.Unless you are familiar with the fit of a particular maker, I highly recommend you follow the instructions on the site regarding foot measurements if you are buying remotely. This sort of remote assistance is invaluable. The shoes fit well, but ultimately the style did not suit me. On return, the shoes were accepted without question and my credit card refunded without my asking!Overall, an excellent customer experience and I will definitely do my on-line shopping for fine English men's wear with Bradshaw and Lloyd in the future!Thank you Richard

I ordered a pair of shoes from Bradshaw and Lloyd recently. They were excellent quality and nicely presented in their box. Unfortunately though they didn't fit and so I had to return them. I decided to purchase another pair from elsewhere and so asked for a refund. Their customer service was brilliant, they responded to my email straight away and refunded my purchase without any issues. Thank you Bradshaw and Lloyd.

First we had a small trouble with the overseas shipping, however the customer service was absolytely excellent and fixed the problem in no time. So easy to communicate. Overseas shipping was fast and went perfectly. And it goes without mention that the shoes were also brilliant.

I'm usually very skeptical of buying from overseas retailers. You don't know what kind of business you're dealing with and it can become CS nightmare. With that said the team at B&L are probably the best in the business on every level. Ease of use on the website, quality, selection, price, and speed of delivery. At every step of process someone from their team was in contact with me. If I had any questions at all they responded promptly and in a manner that actually answered my question. I'll be going through them for any and all of my British shoemaker needs.

I visited Bradshaw and Lloyd this week as I thought that the time had come to buy some proper boots that are built to last.I was served by the owner, Richard De Winter, who was extremely helpful in explaining the processes involved in making proper boots. It's clear that he's extremely knowledgable and was extremely patient in helping me try on a number of different boots.I had reason to email a couple of days later and he replied courteously and promptly. And on my second visit I was assisted by his son who was equally as understanding and patient. I hope I wasn't too indecisive or difficult a customer? Either way, their service was second to none.All in all, I don't understand why I hadn't discovered this little gem of a shop much earlier?If you want to have your shoes fitted by experts and you want to buy some top quality footwear, this is probably the best place to visit outside London. In fact, it's probably just the best place to visit.

Have just purchased a pair of Loake’s online from Bradshaw & Lloyd and had fantastic service. Not only were they the best price around but they were very helpful and quick to respond to a few queries. The shoes arrived in a couple of days and I couldn’t be happier. Will definitely return and would recommend to everyone