Papa Johns Pizza

Last night I went into your Sidwell store in Exeter and the time was about 10:45 PM I entered the store with my girlfriend and asked for a pizza as we have just been to the cinema and was very hungry upon entering your store a man in a white T-shirt with glasses said as he was cashing up We are not serving no pizzas, the Oven is turned off So I said to him why are the ovens off because we still have 20 odd minutes?, He then said well the ovens off. Furious with this I called the Papa Johns in cowick Street who was very happy and helpful to make me a pizza so I could pick it up, after the phone call I said to the guy in the Sidwell Street place that I ordered a pizza from the other store he shrugged his shoulders and then as I walked away started laughing with his friend thinking it was funny. I have no idea why you would employ such people in your business when they clearly don’t care about the customers or making food rather think it’s funny when someone’s hungry and laugh about it, I went to the same store a couple of months ago and I went in there around the same time and the doors were locked I thought that you close at 11 PM am I mistaken? I have attached a photo of both staff members and as you can see them laughing.

Ordered twice now from the shop in townbfor deliveries. Both times very polite delivery drivers, food arrived hot and tasted delicious too. Second time we ordered over the phone instead of online as online wouldn't allow us to do delivery. Very polite and well mannered staff where nothing was too trouble. Thank you!

Why reply saying email if you then ignore emails. ????Ordered two pizzas... Was notified it was delivered, no delivery... Half hour later after no answer on phone I walked over and collected two cold pizzas and was told by the guy behind the counter they couldn't get hold of us... Photo is how far away the shop is...Absolutely disgusting...

The first pizza I received had hair in it, I ask to return it, they make me another pizza which arrives uncut (i cut it in half and then made a photo) and undercooked. At this point I'm tired of waiting and not eating for 2-3 hours since the first order and I ask for a refund. They say I have to return the full order untouched (how would I do that if I tried the pizza and only then noticed the uncooked dough). Anyway, after some time we agree on a refund. At least I thought so. 3 days go by, the transaction shows up as pending". About 5 days later it was settled but I didn't get a refund so I called one more time to check. They said it might take longer to refund

Placed an order on a Tuesday online for collection. Saw no updates on the web tracker, but this has happened a few times so as I was nearby I went to the shop anyway. Shop was shut.. so they take the money for the online order with no intention of fulfilling the order. Tried to contact customer support and have had no reply, just told to be patient after a week of patiently waiting.When I visited the shop on the Tuesday, there were several other customers having the same experience so I imagine it was a profitable night for papa johns. Take money, do nothing, nice.—update—The money has now been refunded.

Late delivery of cold pizza ahoy!!? Appalling experience of Papa Johns Sidwell Street Exeter tonight. My wife and I ordered a pizza and 2 sides through the website for 8pm delivery time we proceeded to monitor the App (order on it's way) and when appropriate based on the App info I stood outside the hotel just before 8pm only to then watch the Papa Johns moped drive past the front of the hotel literally 2 minutes later? I continued to stand outside for the next 20 minutes thinking the moped must have gone somewhere else quickly before giving up and returning to my hotel room, now highly annoyed, having missed the end of the F1 Grand Prix highlights. On phoning the shop and swearing in my annoyance (not at the person!) they hung up on me. I called again and asked for a refund only to be told they can't give one and I must go through the website before hanging up on me!? I then called back again and the man said he would get a new order dispatched! Then within 5 minutes of me calling, my original and now very 'cold' order magically turns up minus my 1.5 litre bottle of Pepsi Max Cherry!! The order had clearly been 'on the road' for more than 40 minutes by now!! I phoned the store to complain only for them 'not to answer the phone' after calling them from 2 different mobiles several times. Why bury your heads in the sand and not answer your phone? I spend a lot of money on takeaway pizza but will never ever buy from you again. You didn't care about me as a customer and your service and approach to me reflected that. For anyone that orders with a specified time from Papa Johns Sidwell Street Exeter, just remember that if it's on a Sunday night, add around 45 minutes to the real time of delivery, even if the App says 'delivery on its way'.

Pizza never showed up. App said it was delivered so I called to ask where the pizza was. I was told app is incorrect and the driver was on his way.We never got the pizza and when we tried to call again ( 5 times) they never answered the phone.This was a Monday night soi can't imagine it was that busy.

Slowest delivery I've ever experienced, rude staff and that's when someone finally answers the phone. 2 hours for delivery! Avoid at all costs. And Matt you need to learn better customer services pal, Complete and absolute joke. Oh and if your food is cold you can't complain because that terms and conditions state so. So it's acceptable to deliver the food cold.

Papa Pizza great .Cheesy wedges round 1 - poor . No bacon . Potatoes undercooked .Called up.Papa sent round 2 - much better .

It's been temporarily closed for a few months, which really sucks as it's my favourite - amazing tasting pizza, definitely the best takeaway pizza I've ever had! Only small complaint would be that the pizza could do with slightly longer in the oven (wish that was an option on the app), but everything else tasted amazing - crust, cheese, toppings, dip, etc.I only interacted with staff very briefly on collection, but they seemed friendly and were fast to get my order. Pizza was piping hot, and I love how you can track it's status.No idea why it's closed but please open it back up ASAP!