House of Fraser

Although I got what I wanted, I had to search for it, no help offered by sales assistants as they were too busy talking to each other on shop floor. Only acknowledged me when I went to ask them a question. The fitting room could have done with a sweep as there was alot of hair on floor (why I don't know!!)and it would be ideal to have a stool to sit on in there.

I’ll never shop here again for fear of having to return an item and only receiving a credit note. If anything shouts “we’re going down the pan” it’s a company that doesn’t give refunds.

I love HoF, always so great offers. That's why I don't understand why they're always so empty - same in Birmingham. People are missing out...they need to go there more or it'll be gone soon I am afraid. It's quite tucked away though, I didn't even know it was there.

Today I had the worst cooked breakfast I have ever had in my life here. Bacon was overcooked and like leather, sausage was rock hard and bone dry, I couldn't even stick my fork in it. I won't be going back - ever.

I bought an item in the Worcester store which turned out to be faulty. I posted it back to the Worcester store over a month ago, with the receipt and letter asking for a replacement or refund. They haven't had the courtesy to reply to me. Don't buy from house of fraser. After seeing feedback from other customers it is evident their customer care is non existent and they don't adhere to their obligations

Sparse and empty. The cafe that was once busy mainly offers prepackaged cakes and sandwiches etc .Another high street store that would appear will soon close.

Interesting to read other poor reviews on Worcester HoF website….. I make the effort to support my local Worcester store and recently spent £105 of my hard earned money – only to pay the penalty of being “caught out” by the change in company policy to no longer refund any goods bought in store, unless faulty. Having been a loyal customer of this store over many years, I was truly shocked by the General Store Manager's smug and flippant attitude as he simply spouted the company policy, lacking in any empathy or diplomacy that I should expect from a brand ambassador –his final closing remark being that I should take my business online in future if I wasn’t happy with the customer service in store! - Indeed I will - at least I will get a no quibble refund online.Imagine the ramifications if other large corporates such as M&S, John Lewis or Selfridges upheld the same policy - It’s no wonder this store is so empty of customers if loyal custom is not honoured nor treated fairly and equally to those who buy online with assurance instead. There is simply no encouragement or special reason to shop in-store anymore.So the upshot of this “customer experience” is that THEY have my returned goods to sell on again, AND MY £105 sitting in their bank account ASWELL - I just hope I have opportunity to spend my credit note before this company deserves to go bust!

Thought we would have lunch at the restaurant. Absolutely empty, food looked very expensive - almost £8.00 for a baked potato or a toasted panini. Went elsewhere.

Pleasant customer service but in the menswear section, they ought to be more considerate of where they attach the security tag and push the pin through the seam. I bought a lovely top but I had to return it within minutes when I noticed the tag had caused an unsightly hole in the material. They went and found another top but it had the same issue. It was refunded without hassle but no amount of discount applied would have you overlook such a poor quality control and it's something I always check before I leave a store.

House of Fraser is a store full of branded labelled goods which seem to have an expensive price tab. The café zero on the top floor was very good.