Tucker Gardner Sales and Letting Agents Cambridge

Very unprofessional team ! After I have been not accepted for a house we applied .. I have to go keep chasing and asking when I will get my holding deposit back ! I have emailed plus called several times … to start with I should have been informed by the agents about the process of getting the deposit back which not happened till I emailed and asked . First I been told can take up to few days than I been told can take up to 7 days … I have called twice just to check if is everything okay as the money is not back to my account and I’m in a very urgent house move and really need the money back ! They said it’s all has been processed I don’t need to worry just after a week now and still no money on my account to be told that the hasn’t been processed at all because issue from their side …. So if I already called to ask to be checked if everything is okay how it’s possible that now I’m hearing few days later my money still hasn’t even been processed? And getting once again can take up to 7 days again …. ? Don’t need to say I didn’t even get any sort of apology what’s so ever ! Very unprofessional team with 0 care ! Even with applying for the house was a lol … Megan the agent who dealt with it after we applied gone off sick came back for a few days and gone straight for holiday clearly not sorting out what she should have done as her job . Jokes ! Won’t ever be back here for sure

We have moved quite a lot and have dealt with several estate agents over the last 10 years. Tucker Gardner are by far and away the worst. They are the absolute pits. They cannot do even the most basic things properly. Literally nothing. Every interaction we had with them throughout our tenancy was needlessly painful. The have a completely rotten culture and are a truly terrible company. AVOID AT ALL COSTS.Update - unsurprisingly trying to get our deposit back from Tucker Gardner has been a nightmare. NEVER EVER MOVE INTO A PROPERTY MANAGED BY TUCKER GARDNER.Life is too short.

I rented an apartment at Tucker Gardner and it was a great experience. This is my first time renting an apartment in Cambridge. I really want to give a special thanks to Manjula Kanakaratne and the property manager, Billie White-Fensom. They are really caring. They helped me solve a lot of problems.When I was overseas, Manjula Kanakaratne made everything very easy and much less stressful than it should be. When I emailed him, he responded very quickly. If he needs my reply urgently, he will take the initiative to call me.When I moved in, Billie White-Fensom helped me with many problems; her service was very professional, efficient and caring. She reads my email inquiry carefully and responds promptly.The Tucker Gardner service team also provides comprehensive management services, which makes my life easier.I highly recommend Tucker Gardner, Manjula Kanakaratne and Billie White-Fensom. They will be my first choice for house hunting in the future, and I am very lucky to have met them.

My star rating is for my property manager Shirley Cook. As a Landlord, and despite frequent and troubling issues with Countrywide, I have nothing but praise for Shirley's unfailingly reliable, efficient and quick response in every instance. She has remained cheerful and helpful in successfully remedying many a challenging situation.

I was initially sceptical about this agency after reading the reviews. However, my experience with TG Cambridge was mostly positive. In the beginning, there were some minor problems, such as the wrong keys from some doors were provided, and the apartment was not perfectly cleaned. However, the issues were mostly resolved in a matter of days. Megan and Millie were particularly helpful and very polite throughout the process. The welcome pack for the tenants was a nice surprise. Billie, the property manager, was very helpful with the issues I had during my tenancy. I moved out two months ago, and the move out process was quite smooth as well. The terminations team were flexible and quick to slightly extend my tenancy twice, the viewings were organised in the convenient for me time and the property was inspected quickly after the vacation, with the whole deposit returned. Having had experience with two other agencies in Cambridge, this one was rather smooth.

Excellent service relating to repairs to flat - replacement of bathroom extractor fan. Await fixing of kitchen cupboard however have every reason to consider the action will be prompt. Will report on this aspect when the repair is complete for that job.

I rented a flat through tucker Gardner. After moving in I discovered there was a bad leak in the roof and water was dripping in through a light fitting. This caused terrible damp in the ceiling and posed an electrical fire risk. When I reported the problem they sent someone round to inspect it who agreed this was an issue but nothing was ever done to repair the roof. I don’t think it is allowed to rent out properties in this condition however I can see it is currently advertised on their website. The indifference of tucker Gardner to this problem struck me as highly unprofessional, as a tenant I would avoid renting through this agency[Update] : After posting this review Tucker Gardner contacted me to try and address my concerns, however they clearly didn't take my points seriously. The flat has since been rented out to someone who I'd assume hasn't been made aware of the leak. They took a very long time to return my deposit and are claiming unreasonable deductions from it, I suspect this is standard practise for them.

As a landlord I have no stars to offer Tucker Gardner itself since it became part of Countrywide. I've had some prolonged and dreadful experiences over the the past few years and no access to people who could and were willing to resolve them.On the other hand there are some excellent people working for Tucker Gardner, who have been extraordinarily helpful and efficient. Among them are the two most recent managers of my property, Beth Finbow-Miller and currently Shirley Cook. And I would like to publicly thank and praise them for their intelligence and prompt effective action in sorting out problems. out. 5 starseach.

Recently i have checkout from one of property through Tucker gardener after my one and half year stay. Though it take longer to return deposit, it was refunded max. I would like to specially thanks to Heather Wood & billie white fensom for hassle free experience and all support during my stay.I would like to strongly recommend tucker gardner.Thanks team, keep up the good work. We all very thankful for your support.

My experience with Tucker Gardner has been extremely disappointing. Despite numerous attempts to communicate and seek updates on the return of my deposit, the agency has shown a complete disregard for their contractual responsibilities.Their communication has been abysmal, with no response or accountability for their actions. When contacted by phone, they have failed to provide any meaningful assistance and instead deflect responsibility onto the owner. This lack of professionalism and failure to uphold their obligations as a managing agency is simply unacceptable.I urge potential tenants to reconsider engaging with Tucker Gardner. Their poor communication, lack of accountability, and failure to fulfill their contractual obligations make them an unreliable choice. Save yourself the hassle and look elsewhere for a more another agency that respects their responsibilities.