Boots

Visited Boots to book a contact lens appointment and buy cologne. Boots have been saved from a one star review by the opticians section who was friendly and efficient, appointment booked, no messing, BOOM!! I then went to the section of the store selling aftershave etc. It was fairly busy but not overwhelming. As per usual all the products was locked away in glass cabinets which I totally understand due to the chav uniform wearing pilfering scumbag element of society that seems to think it is acceptable to steal rather than earn a living and pay for goods. However if you are locking products away at least have the gumption to ensure that the tester bottles of cologne actually have some cologne in them! Four bottles was tried and four bottles was found empty, this was extremely disappointing! Unfortunately it was not possible to get the cabinets unlocked because the one lady serving on the perfume counter was constantly busy with other people on the female side of the perfume department. After a while I decided I'd wasted enough time trying to gain attention and peering into glass cabinets imaging what the cologne inside might actually smell like? Also I was not the only person to walk off with a look of ennui on their face. In my view, if Boots cannot be bothered to correctly run the perfume department then I certainly cannot be bothered to buy any of it from them. If I was store manager I would be asking the question why tester bottles, (the only way potential buyers can choose what they want to buy) are on display but empty causing not only annoyance but giving the appearance of a devil may care attitude similar to that of a tat shop. Pull your socks up Boots and sort this out, how long does it take to fill up or replace tester bottles? Four sales lost including me while was there, at an average of £80 pounds equals £320! Maybe Boots are earning that much money they can afford to let potential buyers disappear, if that the case maybe they can pass on the wealth to the general public via increased taxes?

I was attending with someone else for an eye test appointment.Very thorough polite and efficient plenty of advice given as was the optical prescriptionNot much choice for those seeking NHS glasses which is a shame

Usually a great experience! Not this time. Bringing customers from the self service till to the front of the paying till (which I had to use to do an exchange), even though I had stood in the queue a lot longer than them! When questioned I was very rudely spoken to in front of my children, I left immediately and will never return!!!

It is located in the city center. There is a waiting room, cafe, toilets. Here you can buy flowers. Exit to the platform, only for train passengers. There are ticket offices where you can buy tickets for trains and long-distance bus trips. There are bus stops on the other side. Very convenient, no need to go far with luggage. From the exit of the building there is a taxi rank.

Went into boots today for advice on makeup. Angela went above and beyond with her help. So grateful for her friendly advice

Boots is a renowned and trusted name in the retail industry. This popular pharmacy and beauty retailer offers a wide range of products, from healthcare essentials to cosmetics and skincare. With its convenient locations and online presence, Boots provides accessible and reliable shopping options. The store's knowledgeable staff is available to assist customers with their inquiries and offer expert advice. With a commitment to quality and customer satisfaction, Boots continues to be a go-to destination for all your health, beauty, and wellness needs.

Trying to contact Boots on their advertised phone number is a farce. Automated voices advise which number for which enquiry. In my case it was Beauty at which time another voice over gives the Advantage card enquiry line which then proves to be incorrect. The general enquiry number also yielded a ring out until the call was cut off. Poor service at its best.

Store is lovely bright and airy. Customer service not so good, no smiles just had attitudes. Think ill stick to the kingswood branch were at least staff are happy to help. And would be nice to have tills instead of self serve.

Very smart large stores. Very helpful staff easy to find what I was looking for. A great selection of items not to be found in smaller Boots stores.Good layout eay to manoeuvre around the store at my leisure.

It pains me to write a 1 star review as the staff are genuinely helpful, but when this Boots Pharmacy always only have my prescription ready when I've been a few days - upto a week without it, even though I order my prescription upto a week before running out.The last straw for me is when they sent me a message at 6:15pm telling me my prescription was ready to collect yet the store closes at 6pm.The store/pharmacy needs managing properly.