ScS - Sofas, Flooring & Furniture

Worst place to buy a couch from the staff are a joke make mistakes then blame then blame the customer don't buy from them

I dealt with Ann Marie she was absolutely brilliant. I had lots of changes going on and nothing was a problem for her. Thank you Pauline

Lots of choice. Great prices in the sale. Lovely staff. Got exactly what we wanted.

We purchased our new sofa at team valley Gateshead the staff were very helpful friendly and knowledgeable without been pushy and overpowering. We were offered coffee on entering and again whilst filling in forms . The salesman who dealt with us tom was wonderful very helpful and friendly but didn't push us into anything we would definitely recommend the shop and company to others.

Waited over 5 months for sofas to be delivered. Was advised to pay £100 deposit, however, I paid £800. Due to hospital stay I wasn't sure where I would be living let alone put the new sofas. Called to cancel my order and was offered no refund of deposit. £800 gone just like that. Struggling due of unfortunate circumstances. No after care available at ALL. Very disappointed with SCS.

Salesperson Joanne Carr made my visit to choose carpets a most relaxed and informative experience. This lady is a proficient and obviously experienced salesperson to be able to put me at my ease and advised me on the choices available.James, the Flooring Estimator, was also very experienced and explained all about the measuring and planning to fit my chosen carpets.May I commend both of these SCS staff who are a credit to your company.

Worst experience buying a carpet I have ever had. It was delivered the wrong colour on multiple occasions. Left us without a bedroom for months. Rang to speak to them about some form of compensation and we were told someone would call us back, and nothing. We tried to cancel the order in the midst of all this and one person even suggested they'd have to come take the underlay up! As if they could refit it somewhere else, spiteful! They don't care, they have our money. Go somewhere else, save yourself the headache.PS - the fitter was great!Update - 2 days off work wasted and offered £30 compensation. They don't even value my time that they wasted at minimum wage. Not even half, not even a quarter. I won't get that time back and it would seem I won't get anything worth my grievance back from ScS. Apparently they don't have a formal complaints procedure! AVOID!Will be referring to furniture and home improvement ombudsman. I would have updated my review to reflect good aftercare but received none. Emailed my details to the lady who posted here and basically had no response

Polite and helpful staff and easy transactionThe staff in the shop were extremely helpful and not pushy in any way, both of the ladies who helped me were polite and explained delivery, purchase details and answered any question I asked about the chair I bought and the other units. Also being in a wheelchair they put themselves out to move any items that were causing the gaps to be too narrow or were just in the way. They explained the controls on the chair I bought and showed me the full features of the chair. The payment procedure was easy and quick to carry out and again the lady in the payment section was polite and helpful.

Great experience from buying my sofa to getting it delivered. Every member of staff I encountered was really friendly and went out their way to make sure everything was perfect. I had an issue with my footstool which was totally out of the stores hands and the way it was handled was excellent. Couldnt have asked for much more from them.

We have our carpet ordered here first week of october. We were told in the store that it will be delivered 19 Nov so we said yes to it. But after aggreeing to it, the date has changed on the paper. But we still agreed. Supposed to be delivered today, but got delayed and said will be delivered on december instead. They didnt call us or inform of the delay. Theres plenty of reviews about SCS doing this but I never even bother to read the reviews. If I only read the reviews before buying, I wouldnt have ordered. Believe the reviews and get your carpet from a different store if I were you.