Spelthorne Borough Council

The desk service was helpful and informative. There was a wait and unfortunately no matter how low you keep your voice, everyone in the waiting area can hear your conversation. Majority of those waiting were vocal in complaining about anything the council does and you cannot avoid the rants. There should be some privacy to discuss things and some staff need to be less confrontational. Parking usually available on roadside.

If I could give zero stars I would. The whole area is a struggle to park, even residents are offering their driveway for a cost. I parked at the riverside car park because the flat that I rented for the weekend was within walking distance. The car park was full with just one space left but the car next to it was parked really close to the line and was at an angle. I done the right thing and phoned the number of the car park to advise I would be over the lines. The agent said don’t worry I will make a note of it. I got fined and lost an appeal and got charged £75 because I appealed.Shocking place and shocking council !!!

I wish I could give them zero stars… my daughter recently rang just for some housing advice and the woman Sabrina was so blunt even when my daughter was crying all this so called human could say was there’s nothing I can do … actually my daughter didn’t want you to do anything but give her some advice ! This council needs an overhaul they are totally shocking unhelpful unkind I could go on …..

Food waste missed yet again even though it was out for collection on top of my rubbish bin kerbside. This is not the 1st time I have had to call customer services to report.

No one ever available to take calls, everything online, so many pages on the website don’t work, website designed by a five year old in the 90s and when you have an issue as the Spelthorne website inevitably goes wrong, no one available to take a call. You leave a message and no one calls back. Spelthorne Council website is a joke!

I have the distinct impression that there is no ‘inter department’ communication. The staff are pleasant but one has to send information several times if dealing with different departments of the council. Not very impressive. There are computers so why don’t they check the computer- or is that difficult?

Worst council ever. I've never had such a shame to be part of this borough but I've never dealt with such incompetent staff and binmen. I think over the course of a year, binmen have failed to pick up our bins over 6 times and this has led to me constantly complaining and following up. It's not my job to get my bins emptied when you're getting paid almost 3k to do nothing!No wonder this area is going in the gutter, as they're too busy lining their own pockets rather than working to be efficient for its residents. And no I'm not going to take my rubbish to a centre to dispose of, that's the whole point of paying council tax and adhering to the rules of bin collection - you pick it up on time and stop making excuses to cover yourselves or not give out an apology.Also I'm definitely not the issue here, as you can see countless 1 stars. This council should be investigated into.

I just needed to know what to do if we forgot to put out our bins. I needed someplace to either take the trash or whatever because this is a house share and everyone forgot to put out the bins. So I tried the website and there's a place on the website to email about this but when you click the link to email it does nothing anf when I call the phone rings and picks up but there is no sound. I don't know how to get ahold of anyone here.

Hello everyone,I recently needed help from the council i wanted them to advise me a bout a situation i was in but I didn't know most of its housing department staff in this council were not ordinary staff but all high Court judges and instead of offering help and advise they abused me and accused me and judged me and made me confused while talking they made me feel worthless while I'm working full time and paying taxes for 20 years . Shame on you old ladies of housing departmentWith your hot temperament. You're inexperienced,, un ethically unkindly wicked.If i could i would sack you from your work and give a you a toilet cleaning job in public toilets.Except one kind lady , at least she didn't abuse me verbally like her other colleagues.