Classic Ink Company

Amazing people and amazing artwork, wouldnt go anywhere else now been twice and going again next week can wait

I’m not one for leaving negative, feed back, especially on-line and for those who know me well enough will back me up when I say, I believe I have moral compass.A couple of weeks ago, I called into the Classic Ink Co. in Stockton on Tees to enquire about a small tattoo I had in mind (my first). Following a brief chat I booked an appointment for the 11th November at 10am and left a £20 deposit. A few days later, work and a difficult personal situation, forced me to call to cancel. When no one picked up the phone at 10am that morning, I left a message explaining who I was and that I need to reschedule my appointment.I rang on Friday 1 December and asked when they could make a new appointment. They said Tuesday 3pm, 5 December should be fine. I said I’d call back to confirm, but instead called into the shop.I spoke to the guy in the shop (the same guy I had the conversation on the phone) and he found the day and date in the appointment book. He then looked at the floor and asked me for a deposit. I explained I had already paid a deposit of £20. He replied that this was non refundable and that I would need to pay the deposit again. I explained I wasn’t asking for my deposit back, I just wanted to make a new appointment and couldn’t understand why I would need to pay another deposit.He paced around the counter shaking his head nervously. He answered that I hadn’t turned up for the last appointment and that would need to pay another deposit. I drew his attention to the fact I had left a message on their answer phone, as no one picked up my call at 10am. He shook his head again, saying I hadn’t left a message. I asked him to check his voice male; it should still be on there. All business would check their voice mall surly. He refused quite blanklyto listen to his messages.Needless to say I walked out. I can’t describe this as bad customer service, that would sound too good. All I can say is that this was an utter disgrace. For a supporter of our town and local retailers, I’m ashamed to say this happened in my town.Very disappointed.

Really talented and helpful staff, would recommend to anyone looking to get a tattoo done.

Friendly and knowledgeable staff. Great work coming out of this studio

Great tattoo parlour

I was unable to think up a design to fit in an awkward area, the laid back guys told me to just come in and they will freestyle it. Turned out with a freehand jellyfish-mermaid with an eyeball for a head. Brilliant execution and creative play, heavily recommended if you are unsure of a design.