The Phoenix Centre, Gurnard Pines

This is a fabulous place for all ages to stay . Well equipped rooms and the accommodation has everything there a family need you just need your grocery. I want to thank you all very much for our stay with friends it was brilliant. And thank Isle of Wight and the people all over the island that lives there . be proud of your island because we are it's a fabulous place and want to thank everyone for your hospitality and wish everyone and everywhere the very best

Gurnard Pines has lovely Centre with bar with good food, swimming pool and shop. It is surrounded with interesting mature woodland. It's narrow roads and parking arrangements are difficult when there is a function on. But overall very good.

Very disappointing site for a week stay. We could not find the playground for the children, the outdoor pool has been removed and the site it self is very tired. The google images mis sell the site. The only redeeming feature is the friendly staff in the shop. The site has great potential but it is not there yet.

Very quiet did not use facilities so can not comment, the place we rented was very nice with a lot of work recently been done to it. There is work being done on other areas of the site but none of this was close to us so did not affect us.

This place is more of a housing estate than a holiday village,bungalow was roomy and just about passable for a holiday let,hardly any furniture and what was there not very practical,for a holiday let I would advise to look elsewhere you will be very disappointed if not.

Campsite is basically left dead, location is lovely - staff not so much (if they even exist)

Walk away - took out summer membership, kept taking payments for 3 further months. Called to confirm that the membership had ended in September. Called at least three times - manager never there. No response from anyone. Their collection agency then sent letters threatening legal action to my two children aged 7 and 10 when I stopped any further payments leaving my account in January.Also told at time of joining there was a hot tub and steam room - neither of which have ever worked during my visits in 2015.In defence, the poor pool staff are helpful and pleasant.

I cant comment on the gym, pool bar or restaurant as I have only visited the little shop which I have to say was a not very well stocked even before it closed down. I have popped in a few times since it reopened about 5/6 weeks ago and half the shelves are empty with only a very small selection of red wine which is the main reason for my visit. The shelves where they used to be now have a shutter over them. Theres a slightly better selection of white wine which is a plus if you prefer white wine! Also disappointed the eggs I found were not fresh local produce but from what I assume a factory farm where the label says RSPCA approved and free range which I suspect is false labelling. I noticed the eggs they had before it closed were from a local farm and bit expensive but I don't mind paying bit extra for cruelty free eggs, also we should be supporting local businesses. The shop is ok if you just need very basic stuff like milk, butter, sugar, coffee/tea, can o beans, soup, tomatoes etc and if nowhere else open!!

I joined this club early in 2015 and its been a massive dissappointment. The pool and changing rooms are not clean and sometimes shoddy and there are no locks on the lockers. The whole place feels like a disused 1950's Butlins. I cancelled my membership and was charged outrageous fees for doing so. I won't be going back.