Shakespeare Walk-in Centre

Was very weary of the place but it turned out amazing. My 3 yo suffered from ear infection following a course of penicillin due to Strep-A we thought was cured a week ago. He didn't sleep all night and his ear was leaking badly. We turned up at 10am on Saturday and were seen by a clinician within 10 minutes. I was out with antibiotics prescription which I collected in another 10 minutes from the chemist opposite the centre. The receptionist was very friendly, the clinician was quite abrupt but I guess she was not good with handling crying/unwell children. She took time in questioning me and check the baby thoroughly so I'm not fussed.

Cannot fault this place. Having tried the GP for weeks and no result i came here and was seen in good time. The staff are lovely, Kind, caring and compassionate. They have it hard as they are literally supporting the people of leeds who cannot get into their GP and the place is super busy!! Well done to all the staff there. You are doing a fantastic job especially the nurse prescriber I saw today, you were amazing, you literally saved me. Thank you all. ❤

Negligence by a nurse practitioner lead to my life being put at risk yesterday. After two weeks of infection in my ears after various treatments I developed a blister overnight behind my ear. With a fever, extreme pain in my ear and nausea I attended the walk in centre. I was there 14:15 to 16:53. I was seen by a triage nurse, she wasn’t interested in looking at my ear symptoms even though they were alarming and I was in intense pain, she was cold just said “yeah someone will look for you”. She said “your temperature is normal” and I said that I’d been keeping it down with paracetamol but that I felt feverish and she just nodded without bothering to glance over to me let alone make eye contact. She told me it would be an hour to an hour and a half. After this time a male nurse practitioner called me. He did tell me his name but I forgot it quickly in the shock from his treatment. He quickly looked in my ears and asked “do you get dry skin?” I said no but my ears repeatedly flake from the inflamed skin around my ear drums. He told me “well they aren’t infected now okay there’s no infection!” I said look they flare up sometimes hours apart the GP has witnessed this which is why they gave me antibiotic drops yesterday. He says “well they must be working then!” In a really rude tone. My mouth just hung open in shock. I showed him the blister over my mastoid bone, he said “so you’ve got dry skin you just need to put cream on it.” I told him “ this has appeared overnight with me being very unwell and inflammation in my ear.” He would not listen to me. I can’t express enough that he did not care. His only interest was to bounce me onto someone else. “You need to see your GP and get referred to ENT okay?” I told him “I’ve seen ENT I’m on a waiting list to go back.” He just looked annoyed. He said “I can’t help you it’s a chronic condition you need to see your gp.” In a final attempt to beg him to understand I said to him “please I’m really unwell something is really wrong my body is responding as if there’s infection and I’m in extreme pain.” To be honest that’s what I tried to say but I couldn’t before he shut me down. I’ve had terrible treatment in the past but never anything as bad as this. Never someone just arguing away my symptoms and treating me like I’m bored and looking for a day out. I didn’t even thank him as I left. I left and burst into tears on the phone to my mum. I told her I’d been treated just the way I was afraid I would be. I’d sat there saying to my boyfriend “I’m so scared they aren’t going to listen, I’m afraid they aren’t going to care.” And that’s exactly what I was met with. I said to my mum “what if everyone treats me like this and no one helps me?” I was terrified as I almost lost my life in the past when tachycardic with pneumonia at 21 years old after a nurse told me I was wasting NHS time by attending a&e. I hopped straight in a taxi to a&e. By 18:40 I saw someone who actually cared. They acknowledged that I looked really unwell. He identified that my temperature was high, looked in my ears and said “the ear canals look angry and sore, the ear drums look unhappy, they’re both retracted.” I felt my shoulders sag with relief. He listened to me when I told him about the blister that had appeared behind my ear overnight. After that he got straight on the phone to ENT asking them to see me, stating his concerns about mastoiditis something the nurse practitioner at Shakespeare wouldn’t listen to me about and never came up with by himself even though I showed all the symptoms for it. The doctor explained to me how serious it is. They monitored me until they were happy it wasn’t mastoiditis. My temperature came down a degree and I saw ENT who gave me the diagnosis I’ve been desperate for since august 2022: Eustachian tube dysfunction in both ears. We are now discussing surgery. Yesterday I was treated like less than human by your nurse practitioner. I will be finding out his name and making a complaint. Take my advice and go somewhere else because the practitioners here won’t help you.

I went to the walking centre on Wednesday, and the doctor was very dismissive I was in there for maybe 2 or 3 minutes. Complained of a bad cough and concerns of chest infection. I tried to explain that I had a history of pneumonia and it felt similar to when I had the infection. She didn’t do any checks of temperature, heart rate and oxygen apart from listening to my chest, which was clear but even with the infections I have in the past my chest has always sounded clear.Just said it was virus.I then began to feel worse the over the weekend and deteriorated to the point I couldn’t get up by myself and had to go to A&E turns out I have a bad bacterial chest infection.

Completely pointless advertising themselves as a walk in centre. After a wasted journey here on a Saturday afternoon I can confirm that they are no longer offering the services you would expect from an NHS walk in centre. On arrival I was told to expect a 3 to 4 hour wait just for triage and then there was no guarantee I could see a doctor. There was no point waiting under those conditions, I'll have to hang on until Monday and see my GP or go to A and E if my symptoms get worse before then.They didn't even ask what was wrong with me, the receptionist couldn't have cared less. Don't bother with this place.

I had cause to attend the Shakespeare Walk In Centre on Saturday 2 September 2023. Not an experience I was looking forward to but I was very impressed with the systems in place and particularly the way in which I was treated by the Reception Staff and the Triage Nurse. It showed a wait of 3 to 4 hours but after 75 minutes wait (which I feel is more than acceptable on a walk in centre) I was called to see the Doctor. He was welcoming, friendly and someone who I would have been very happy to have had as my regular GP. I left feeling highly satisfied with the consultation. Congratulations to everyone at the Centre for your hard work.

I was excessively bleeding nonstop and feeling faint, I needed to speak with a medical professional however one of the receptionist, the one with grey bobbed hair and glasses refused to let me finish explaining my situation and refused to let me talk to a doctor saying they did not have the doctors to assist me, she then proceeded to give me wrong medical advice telling us to go to another place and we ended up arriving in a closed sexual clinic. I was now feeling more unwell and frustrated at the advice given. I travelled back and let her know the clinic was closed and I needed to urgently get advice from someone who was qualified, she then became defensive and she did not even apologise for her mistake. What is even more disappointing is that she then had the audacity to tell me off for panicking when she had already wasted my time and gave me incorrect medical advice without apologising as a RECEPTIONIST. After her rant she finally booked me in and I got to speak to a proper professional and gotten good advice to fix my problem. Your medical professionals are good however your receptionist are unprofessional, a danger to your patients and medically negligent. Please train them properly so we can avoid possibly being misled into fatal advices

Went here on Sunday 3th of December with a case of tonsilitis. I had suffered of this before, so I knew I would need to start the antibiotics asap.The doctor was done checking on me in 2 minutes. He, told me there was no sign of infection and my throat was just red. I told him even I could see all the white spots in my throat. He kept denying this (at this point my frustration was out of the charts) he sent me home and told me to buy paracetamol and a Spray!Next morning I called my GP at Manston Surgery, thank god, for their proffesionalism. They confirmed I had a big infection, to the point that I had even lost my voice, and prescribed 2grams of Penicillin a day for 10 days.So much for only a sore throat, uh?

Was the last… not far from 8pm but they didn’t send me to A&E but booked me in. System kicked out my Dr but she tried again and I was seen at about 8.45pm with prescription picked up from Khan pharmacy 10 min later. THANK YOU VERY MUCH!

From start to finish. Thoroughly enjoyed my first visit at this lovely clinic. I was welcomed with professionalism and then triaged by Rachel the general specialist nurse. The examination was in detail and I was then introduced to the medical doctor specialist whereby further examination was done! I was given a prescription to use for my condition. Great credits to the whole team. Will recommend to everyone. Well done.