Motorpoint Stockton-on-Tees

Staff brilliant, but company policy terrible.Didn't service the new car. Problems arose first day, still wouldn't service.Turned out car had been covered in dirt, got inside every filter.Ford dragged heels to repair (motorpoint needs to address) so the car was returned. No quibble about that but the inconvenience of 30 days without a car is frustrating and unnecessary if car had been properly serviced

Can’t thank Ben the general sales manage and Ruth enough at the Stockton on Tees branch. They listened to my needs and budget and found me my perfect car for the price I could afford. Nothing was too much trouble for them after looking at several different cars. Ben looked into all different scenarios with part exchange etc. even the lady (sorry I don’t know your name) in the cafe kept us well topped up with free drinks! Lovely environment, not pushed into a deal but well looked after. So much so we ended up coming away with not one but 2 cars!! During hand over Ruth couldn’t have done more for me. Had a relaxing test drive, she then sorted out all the paper work and showed me around my car making sure I knew how everything worked! Would highly recommend and will definitely be returning!! Thanks Ben, Ruth and motorpoint Stockton

Fantastic experience from the moment we entered the showroom.We were initially greeted by Dani who suggested some cars that I might be interested in (as I literally had no idea) and could not do enough to help me. When we found some cars that I wanted to look inside, we were assisted by David who again, couldn’t have been more helpful with my big list of cars!We were temporarily handed over to the Manager whilst David was with another customer and again I can’t fault the service we received from him, he arranged 2 test drives for me, and it was such an easy process without any pressure to buy that day.David was fantastic through the whole process, having never bought a car before, he explained everything thoroughly to me and I didn’t ever feel rushed or pressured into buying that day, or from them.As it happens, I did buy the car that day and collected the next day, on collection everything was ready for me to just pick up the car.5* service, I cannot recommend David and this garage enough.

The Customer Service at the Stockton branch of Motorpoint was excellent. From the minute my wife and I we arrived, all staff were very attentive and friendly, without being pushy in the slightest. Avess was our staff contact for the day - the whole process of discussing the car we had gone to see, sorting out a the test drive and then purchasing the car was very smooth. Everything was explained clearly and he took the time to listen to our questions. Amazing that we could actually get everything sorted out, with the help from Avess and then on the same day drive our new car away - brilliant :-)

My experience at Motorpoint Stockton was fantastic. Selling my car was a breeze – the process was remarkably easy, simple, and straightforward. The staff were not only helpful but went the extra mile to assist me. I can’t recommend them enough for their top-notch service.

Laura was super helpful, no pushy sales, just let you experience the car, even stayed after her shift had finished, went above and beyond our expectations, Thank you Laura. (Hope you enjoyed the Olly Murs concert)

Brilliant service for my first car bought through a dealership, was extremely thrilled for me also, everything was so easy and quick and I drove off within 15 minutes of arriving, also free coffee,water and juice whilst you wait ⭐️⭐️⭐️⭐️⭐️⭐️

Good set of boys and girls everyone very helpful. Thank you all.The only reason I’ve not left 5stars is because of the very very very poor quality of the car mats. I wouldn’t let my dog lay on them.I would not recommend to buy the car mats.

Every positive word possible for service and efficiency in purchasing a vehicle. Cannot recommend highly enough and Dani and Owen were superb. Hands down the best service I have experienced in a while.

Absolutely fantastic service from Motorpoint. Garry particularly was really helpful and supportive throughout the whole process. He answered any questions I had about the car but put absolutely no pressure on me to make a sale. The settling of my previous finance was so smooth and all was sorted directly by him. The other staff were also really friendly and on collection of my car my new vehicle was spotless! Would definitely recommend