Flooring Superstore

We got carpets for our new house and they are stunning!! Massive thanks to Gareth and Luke for being so kind and helpful!! :))

Very disappointed- no deliver on 27th as confirmed by email. 96 year old , vulnerable parent desperate to be able to watch Tv after a weeks decorating of front room- and now no idea when or if this carpet will be delivered. as no- one has made the promised call by the end of the day today- presume no one is working at 9:15 at night. Terrible customer service. No excuse saying they are overloaded with calls , if that’s the case there must be many complaints, and they need to up the people dealing with the complaints. So heartbreaking for my father who was looking forward to sitting in his new front room, and my brother who has just come home from hospital. To say I am disappointed and angry that this company has added to the stress my family is facing , is an understatement . Do they not understand the pressure of looking after A 96 year old , 24/7, Even after all this is explained to them no real effort has been made to remedy their mistake. Don’t know what else I can do. Have looked up the financial ombudsman - but this route may be/ will be a long process if I have to go this route. Hope it doesn’t come to this. Just need a voice at the other end ( not a chat box) not a chat box.

Visited today to get help with carpeting my entire house! Luke was friendly and really helpful. Lovely showroom - very much recommended!

We accidentally came across flooring superstore but we are glad we did. The shop is very smart and well laid out. Gareth was professional, cheerful and knowledgeable. He provided us with a sample to take home which was very helpful as we could see it against our kitchen. Would definitely recommend and will use again.

Top service from Gareth. Great knowledge, helpful and friendly, great asset to your business.

Great customer service. Assistant Gareth, dealt with all my queries in a professional & respectful manner. He gives you his time & showed a Willingness to check on progression of arranged appointments

Myself and Mrs have just moved into a property and we have been looking for flooring. We reached out and have dealt with Gareth throughout the whole process of ordering the new flooring. He’s been unbelievable, very helpful, he’s stayed late the both nights we have turned up to the shop.

Gareth gave us fantastic service that compelled is to buy today. We were unsure but his patient and informed approach gave us the confidence to commit. I'd absolutely recommend popping in and seeing him in Ipswich if you need a new carpet.

Carli and Luke were amazingly helpful and extremely friendly. Got a really good price for our new kitchen and hallway laminate flooring that we don’t think we’d be able to find cheaper anywhere else. 100% recommend them to anyone.