Tesco Pharmacy

My doctors send up my prescription and for 4 months in a row they have not had it ready. And not by a few days either, usually a week late and when I explain I need it for my medical condition, they're not bothered. Therefore, changing pharmacy now.

My Doctor said that I can use Caneston cream for a facial skin condition and call to the pharmacy so I went to the pharmacy in Tesco culverhouse cross on 16/10/22 and when I mentioned this to the girl on the desk she said she couldn’t sell it to me as it’s not for the face ??? Who’s right doctor or shop assistant ? But she did embarrass me by saying that she wouldnt sell it to me quite loud in front of other customers !! I even asked my wife to buy it and the shop assistant said No ! I left quite upset

Would have been a five if the med was there but im writing this reveiw because of how well one of the staff and manager resolved the problem and how well they stayed calm and dealt whith myself even though i wasnt aggressive but i wasnt happy as many others wouldnt be.Just want to say well done and thank you for going that bit further excellent customer skills.Its how everyoneshould be treated if possible.

Do NOT leave your prescription here, as the team WILL lose it and then deny all knowledge of taking it in. Only persistence in telling them they did have it eventually led to them finding it. Avoid.

Don't know what has happened but service offered is no longer up to standard. My prescription was delivered on Wednesday by the surgery and Sunday afternoon it was not ready. On Monday they are closed so I was told not before Tuesday afternoon. Not good enough.

After seeing all the bad reviews I was worried. Can say they have been absolutely excellent today. They have gone above and beyond to contact my own pharmacy in South Yorkshire, as I'd left some of my medication at home.

Was informed medication would be in store in two days as unable to dispense full prescription. Provided with two days worth of tablets. Delivery did not arrive so had no medication. Advise if Pharmacy unable to prescribe your full script take it elsewhere. I had to contact out of hours doctor as medicstion was needed

Desperate to get a prescription for my son this morning, they told me half an hour wait, so I waited.Plenty of other customers handed in their prescriptions and collected while I was still waiting.Horrible women serving on the counter, I hope you never experience what it is like to look after a sick child on your own.

I would be embarrassed to be responsible for the mismanagement of this pharmacy. Whether it's due to lack of support from head office (according to the staff) or down to local incompetence, the service is abysmal. There doesn't seem to be anyone designated to deal with customers as the service counter is regularly left unattended for 5 minutes or more, staff attending to other work adjacent to the counter studiously ignore anyone waiting & prescriptions collected from surgeries are quite often not filled until the patient arrives to collect - usually a wait of at least 30 minutes. Today my wife & I wasted more than an hour here, firstly queuing for 15 minutes, then the staff being unable to find the prescription, then finding one which was forwarded dated by the surgery for Christmas eve & thus not due. A phone call to the surgery (wait for recorded 2 minute message, battle with call centre to get put through to the surgery) confirmed that the correct prescription had been collected by Tesco 3 days previously. They'd lost it. Could we come back said the pharmacy? Not in a million years we said, ring the surgery & get it sorted now. Another half hour & we got an emergency prescription. If you value your time I suggest you use another pharmacy, however looking at reviews of other local pharmacies it seems none of them are very good.

Eventually answered the phone after hours of trying to find if they have medication in stock. Phone was put down and I overheard the staff complaining that they would be operating at a loss" if they ordered the medication in so they should fob me off. Phone was picked up again and was told they couldn't get it because of "head office"...whatever that means! No alternatives offered