Tapi Carpets & Floors

We are delighted with the service from Tapi the carpet is beautifully fitted on our very complicated stair. We are thrilled with the customer service we received in store. Thanks very much.

Recently had a carpet fitted by Tapi Paisley. Stairs , upstairs landing and two bedrooms.After a couple of days we noticed some flaws in the carpet. We contacted the shop to inform them of this . Next day someone was out to check the carpet, told us there was a flaw in the the carpet and that they would replace it.The carpet was replaced within a couple of weeks.Absolutely outstanding customer service, I was so impressed I phoned the shop to thank them.

Good and reliable company . Always get my updated regarding delivery dates etc. Carpet fitters were great guys courteous and helpful. Very pleased with carpet and service . Would not hesitate to use tapi carpets again.

Great service, we love our living room carpet. There's a gentleman here called Jason, he knows his stuff and goes above and beyond to help out, it was even him who came to measure up and brought a sample with him just to make sure we were happy with it before ordering and paying. I would recommend this place to anybody with confidence.

On the two occasions we have dealt with your branch we have been extremely pleased with the service and communication throughout the service. Neither project was straightforward but you dealt with them professionally and cheerfully.

I could not fault Tapi Carpets. The guy in store was brilliant at helping to choose the right colour and the fitters need an extra special mention. They were very friendly and did a superb job including leaving the place looking spotlessly clean. I usually hate having tradesmen in my house but it was a pleasure to have these guys doing the work. First class!

Excellent service, made the whole process really easy from start to finish!

Now, as this was a chain store predominately aimed at the same audience as Carpet Right (the general public who, with respect, don't know much if anything about the trade), I knew this was going to be considerably more expensive than buying roll ends from another well known Scottish trader. The salesman who was dealing with us then handed us over to a lady called Denise. By this point, we had noticed the initial salesman had actually AMENDED the accurate drawing and measurements we had provided on a piece of paper. He had taken this off us at the start of the visit. I felt condescended by this, and started to feel something wasn't right.I also noticed that the backing of the carpet we were ordering was a strange hybrid of felt back and hessian. When I asked about the logic behind this, I was told it makes no difference. That is so not true. Different backed carpets serve different purposes.We sat patiently while Denise started to put things through on her computer. Now, at this point we were not committed. She showed us various samples of underlay and bars. We selected two bars and a middle of the road underlay, which looked quite expensive for what it was. Normally, I would buy underlay from Amazon and any fitter worth their salt would see it as part of the job thus including it in their fitting quote. However, we were advised that should we choose to do this, Tapi would charge so much per square metre to fit it. More alarm bells ringing here.A good few moments later, Denise gave us a price verbally. She did not show us the breakdown of how she got to this and she kept her monitor facing her. Having worked in furniture sales myself, she was clearly attempting an assumptive sales close. By the point myself and my wife were discussing this, she declares she is going to get the card machine.Feeling pressured, we paid the excessive sum, still none the wiser about how she arrived at such an absurd amount. She told us the invoice would be sent by email, and they would be in touch at some point" to confirm a fitting date. So all in all