McDonald's
1432 Reviews
$$$$$$
- FridayOpen 24 hours
- SaturdayOpen 24 hours
- Sunday12.00 am–9.00 pm
- MondayClosed
- Tuesday8.00 am–12.00 am
- WednesdayOpen 24 hours
- ThursdayOpen 24 hours
About the Business
McDonald’s UK |
Contacts
Call Us
+441685386135
Rhydycar Leisure Park, Merthyr Tydfil CF48 1UT
Hours
- FridayOpen 24 hours
- SaturdayOpen 24 hours
- Sunday12.00 am–9.00 pm
- MondayClosed
- Tuesday8.00 am–12.00 am
- WednesdayOpen 24 hours
- ThursdayOpen 24 hours
Features
- Debit cards
- NFC mobile payments
- Credit cards
- Delivery
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
- Wheelchair-accessible car park
- Wi-Fi
- Kerbside pickup
- Dine-in
- Takeaway
- Coffee
- Vegetarian options
- Breakfast
- Dinner
- Dessert
- Seating
- Toilets
- Family friendly
- Groups
- Good for kids
- High chairs
- Kids' menu
- Late-night food
- Lunch
- Casual
- Outdoor seating
- No-contact delivery
- Parking
- Good for kids birthday
- Counter service
- Free parking lot
- Fast service
- Drive-through
- Quick bite
Recommended Reviews
Ben Jones
09.03.2024
McDonald's
I do not want to be writing this email but feel like it is deserved after the shocking service we have received at one of your restaurants. We order from McDonald’s other stores quite a lot and it is the first time ordering from this one.It was 12:30 am and we ordered and there was a store full of people only one young lady who was just laughing with customers who she knew and everyone can see the food pilling up and no orders being given out then she starts bagging up some orders we are order 17 and orders go out right the way up to order 30 and we still haven’t received any food 35 minutes after ordering. The order is giving to us and the food is stone cold as it has been sat where we can see for the last half hour. We asked for another lot of food and our money back the lady gives us the money out of the till and goes into the back laughing with other staff members we then queried after another 10 minutes wait where our food was and she replies with a stinking attitude that it was either a refund or our food and we wanted a refund so we had waited an hour at this point to be told there was no food so we had wasted and hour of our time we asked to then speak to the manager who had be giggling like immature children with the other staff as she thought it was very funny we had an issue with the service she said we could order our food and pay again and she could give us some vouchers and not any free food or anything. So we did and waited another 20 minutes for the food to come out with salad on when the original order specifically said no salad and we had reminded before placing order. The woman refused to give us her name and we pointed at that we are glad she found it funny we had wasted an hour and half of our time and said she wasn’t laughing when colleagues where visible at that time in the back laughing and even making remarks like “it’s okay to have a laugh in work you know” we didn’t expect 5* food or instant food but a little bit of respect I think it needs to be taken into consideration what we are saying I believe Leah is the manager and I’m not sure on the name of the lady on the till but reading through other google review doesn’t seem like the first time there was also another couple that had been waiting over 40 minutes and hadn’t had there order taken.If this could be looked into for your sakes and for your customers that would be tremendous.Many thanks
Sarah Bugler-lyons
09.02.2024
McDonald's
I want to personally thank Leah, the manager, for her wonderful customer service today. I was feeling low and having issues with the McDonalds app & Leah showed absolutely amazing kindness to my child and I. I am touched by your help and generosity. Thank you ❤️ Leah.
Colleen Brown
21.01.2024
McDonald's
We arrived at McDonald’s at 00.30 on our way back from Cardiff to be told that the restaurants are no longer 24 hr service, although the internet claims that both stores in that area are 24hr. Very disappointed if McDonald’s had updated their information on opening times we would of made other arrangements.
emma jones
09.01.2024
McDonald's
Enjoyed our food. The lady didn't see straws and napkins on our tray as I went passed so went and got me some without me knowing. I then found them under our order. They were very polite. Also the toilets were very clean even though it was half way through dinner time and the students were back and fore using them.
Cori Corbett
05.01.2024
McDonald's
Food from McDonald's Castle gardens used to be really nice but now it all taste bland regardless of what burger. They don't really have much tatse difference in the choices compared to the price jumps for special burgers. Very little salad next to none in most!The Fries are far to salty, I ordered to meals to take out and they didn't even include the fries I had to go back, in all fairness they provided the fries with no fuss at all, it was extremely busy due to the parade in Swansea, so that clearly added pressure it was very manic inside.The restaurant could do with having a more structured cuing system as my recommendation.
Moto “MotoGrandad” Grandad
23.12.2023
McDonald's
Butter... Is it that difficult.Asked for butter to go with the pancakes.The young lady serving looked confused.Had to say butter 3 times and then spell it.She said, no we don't do it. When I pressed her, saying McDonald's have always done butter, she unwillingly trudged off to ask.We'll, surprise surprise, yes, butter does come with the pancakes.No sorry, nothing when she came back, just a glare.I suppose it's an age thing??
Ashley Philmore
22.12.2023
McDonald's
Ordered some breakfast to take away. Staff were okay but could barely hear over the tannoy as was a bit quiet.Food was delicious- something about a breakfast sausage that hits different.
Keryn Davies
22.12.2023
McDonald's
Visited during half term with my 3yr old, as you can imagine it was heaving. Managed to get a seat eventually. Ordered food via app, then my daughter needed the loo. I asked the lady who was clearing tables if she could help look after my table. Fair play to her, she stood guard and kept our table free for our return. Food arrived and was hot and fresh.
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Rhydycar Leisure Park, Merthyr Tydfil CF48 1UT
McDonald's