PetStay Norfolk

Booked early in 2020, had to cancel our holiday because of COVID. No refund or credit

Brilliant service always happy to help .

My dog loved it more than being at home!!!!

Very professional and good communication and easy to park there. Made a very good job of cutting my dogs hair

We have used Petstay Norfolk for a number of years and been very pleased. Unfortunately our usual carer has now retired. However, Sophia introduced us to Margaret and Kevin just outside Norwich and after a visit with them we signed up for 2 weeks in November.Whilst we were away we were sent regular bulletins and photos. Willow was obviously having a wonderful time and she was in no hurry to come home.We would not hesitate to recommend Petstay and Margaret and Kevin to anyone.Thank you all for the peace of mind you provided whilst we were on holiday.

We went to Sophia at Petstay Norfolk to find a holiday home for our little dog Beryl. Sophia was incredibly professional whilst also bring thoughtful and considerate, knowing we'd never left our dog with anyone before. Beryl stayed with Sophia and her family, including her own dog Mary and had an amazing time. We didn't have any concerns, we got daily updates on what they'd all been doing and Beryl is nagging us to stay with Mary again! It was a great experience for all of us and one I can't recommend highly enough

It was our first time using Pet-Stay. The booking and pre-meet arrangements went really well and the Covid protocols were carefully observed.Janet and Arthur in Norfolk were great hosts with Jasper and Alfie, our cocker and labrador. They were helpful and friendly, are obviously very kind, and our dogs came back happy and in good health. Jasper is very elderly and they looked after his care requirements extremely well. They also sent photos while we were away.We are looking forward to our next trip in the autumn.

I have never had a problem with this company but Sophia did not need to be sarcastic on the phone, and laugh when I ask for help I did not appreciate that at all! Was even arguing when the customer is concerned ! Please bare that in mind when using this lady. Not very good customer service.