Portland Lagoon

The high percentage of people's reviews based on their bad experiences I can say are true. Due to their location where they are catering for the non Caribbean or college students who are none of the wiser to authentic Caribbean food, the shop cut back on the basics seasoning such as sweet pepper and onions yet they keep putting up the price with a side dish of rudness. Truly I miss my good friend slaughter. Now he could cook and he never held back with the amount you got.

SECOND TIME I’ve had FOOD POISONING from this place. First time was 3 years ago hence why I gave it another go recently. Myself and partner were struck with food poisoning the following day. The thing is the food was soo nice but it seems how they store the food once it’s cooked is the problem as the food did not taste off at all.it’s disappointing as the taste and quality is there and the prices are reasonable. Portion sizes are what you expect to pay for the price charged. But things must be done properly. Food poisoning is a very serious thing, so making profit over peoples health is not something you practice.Clive you have a good business, but please check that you are meeting the food hygiene safety levels as it could be more detrimental to the business than counting a profit. Unfortunately I can’t eat from here any more as twice is too many times to be poisoned by the same shop. I do hope things improve cause your food is nice!

Dear Portland Lagoon (Birmingham),I note with absolute disgust and disappointment, your response to my complaints of 21/08/2021 when I made a formal complaint to Ubereats following a missing order/damaged delivery. You have suggested in your response that I am dishonest which I find really appalling. This goes to show that you need to have a grip!I ordered two items and you delivered only ONE which was very poorly packed. I attached two photos as evidence to Ubereats whichI will also post here. What I expected from you was an open apology and not insinuating that I am a dishonest person.I will be taking this further after due consultation with Ubereats.Better you appreciate your good returning customers than slagging them off!Kenneth

DO NOT EAT FROM THIS SHOP!!!! The manager is absolutely disgusting, treats the slave like slaves. Been in the shop on a few occasions and seen him speak to his staff like dirt. If that man believes in God, I hope he gets his justice. DO NOT EAT FROM THIS SHOP! HORRIBLE PEOPLE DO NOT DESERVE CUSTOM!!!! IF I could have given 0 stars I would have.

A little bit pricy since most items are premade and then warmed up when you make an order. But all taste fine, overall not bad.The Banana Cake had a really weird taste. I would rather call it a Ginger Cake because the ginger taste was so strong. Maybe Jamaican style, but definitely not my style.

The lady with the short grey hair is rude and has NO manners or customer service skills. I brought chicken wings back that had loads hair on it, I mentioned it to her as it had not been swinched, her response was they never do it so why complain. I said the point is I am saying no one wants to eat chicken with feathers on it, she kissed her teeth and walked off saying there is no please in you. I ended up talking to the chef who listened and had much more manners than her. If she continues I'm sure the shop won't be in business much longer. I won't ever be buying from that shop again, which is a shame cz the owner Clive is nice and very polite

I'm not happy, iv supported this take away over lock down and a couple of times the manager/owner has tried to get me to spend more than intended. I order a small meal everyday and now he has taken the small meal away. So I would have to spend more. It looks I can't support my Owen because they get to greedy. It's OK I can save money at tesco. Thanks

Always friendly and reasonably well priced...

They shouldn't cook. The food taste off. Wish I could get my money back absolutely nasty!