Bank of Scotland

A big thank you to Brodie who helped us with a complicated transaction this week. Professional, pleasant and friendly. :-)

Incompetent , clueless and too inexperienced to play with people's money. I visited the branch to resolve a small issue with my two active cards . When I returned home I find out that the young bank clerk has created a bigger problem . He accidentally deactivated the wrong card causing me a stressful discomfort and embarrassment in a supermarket when I tried to pay for my food. Not acceptable !

Shocked at the ‘tone’ and ‘non appropriate’ questions we were asked by a bereavement staff member during our ‘change of circumstances’ meeting following my fathers death. I understand the branch manager has supported this staff member saying questions were appropriate which is terrible!. How is questioning a grieving relative ‘why they took so long to come into the bank to let them know’,’ a “perfectly acceptable question”?(amongst other silly, ill timed remarks!!).I am astounded that this was supported by the branch manager.

Had to wait 10 minutes to be attended to.

Saskia went above and beyond helping me in the bank today. Thank you so much for everything you did. You're a STAR for sure.

We were in today to see Emma PaulShe was very helpful and knowledgeableShe went above & beyond to help usSure she’s capable of becoming a manager in the future without a doubtKeep up your good work EmmaYour gave us a 5 star service

negative, absolutely negative!I was unable to activate the application on my smartphone and I phoned customer service without solving anything. I then went to the Cameron Toll office and it turned out that my phone number was incorrect, miswritten by the employee who opened my account.Anyway, I should have received a code in the mail within a couple of days but a month has passed and I still haven't received it.As a result, my wife showed all the documents necessary to open a account she too, and left regularly making payments. Today he received an email telling my wife that her account has been closed because she did not provide the required documents ...I think this employee has done her job badly by wasting my wife and me time!

Magdalini was super helpful, knowledgeable and most definitely a people person. A real ambassador for the bank.

I have used this branch several times and have never had any problems. Once when I was making a cash deposit one of the female assistants was messing about with a machine when the teller was free and I would have been quicker using him.It is the same in shops it is often faster to go to a manned checkout than to use self service.

Can only say I wish Google would allow 0 stars review.My wife came in to verify her identity for Lloyds account, which both Lloyds and Bank of Scotland confirmed over the phone as something that could be done in Bank of Scotland branch.Instead they cancelled my wife's Lloyds application and tricked her into opening an account with Bank of Scotland. She had believed the application was to be re-submitted to Lloyds.When we came in to rectify the issue - met with a rude and appalling attitude, outright unprofessional and childish.Steer far away as possible.