Birmingham (Aston) PDSA Pet Hospital

I bought my 1 week old kitten yesterday and she told me she’s perfectly fine. This morning she woke up in lots of pain and crying so we rushed him to the hospital again and past away in there hands. This is absolutely ridiculous why would we bring him to u for no absolute reason. There’s a reason why we came in yesterday because she wasn’t acting normally in the first place. Disappointed in this place

Absolutely appalling ! Staff ( reception ) don’t care ! No people skills , moody faces clearly hate there job !! Clients don’t need this when they are visiting vets with their pets ! They seem to be making lots of mistakes as I witnessed myself as I had accidentally been left waiting 45 mins for medication that hadn’t even been put through! Also no water for animals available given the heat we’ve been having . Awful place it used to be so good I feel sorry for the animals if I were an animal I wouldn’t want to get seen by any of the miserable staff in there

My baby Boo had 2 operations in one her eye and was spaded the only complaint i have is the they said they would call me 2 days later to see how she was doing and if there was any problems but they never did, luckily she was fine but it being my first dog and 1st experience with anything like this I was greatly disappointed to not receive a phone call. That's exactly why my rating is ⅘ on the strength of being a 1st time mom luckily for me I have dog friends and neighbours you were able to put my mind at ease and lessen my anxiety about am I doing this right.

Great work, worthy of any donation, my kitten would be without medical care if not for these people, the animals benefit from them enormously not the owner , well we do a bit ie financially .

Our kitten was sick they don’t do tests just give medication for illnesses they don’t even know if you cat has. They are constantly doing surgeries on frenchies to breathe for free or low cost but can’t even do a simple poo or blood test on a very sick cat. I don’t know if dogs are their priority but not good enough

Trudy or Tracey whatever her name is at reception brunette old lady with glasses needs to learn to be more considerate asking everyone walking through the door who qualify for free treatment as well as low cost for a minimum of £20 donation and turning her nose up at those who say they can’t afford that. A donation is meant to be all you can afford why would you put those of us on the spot knowing we may not be able to afford this. GET RID OF HER!

Stinks of wet dog, horrible staff who are rude. The nurses and vets sound like they don’t know what they’re talking about, they don’t sound confident, not very informative either. Only go here if you genuinely cannot afford private. Best way to go is private. It’s expensive but it’s honestly worth your pets life.

This organization is a nightmare to deal with and do their upmost not to have to deal with sick pets. I have been trying to organize referral and and appointment for my 90 yr old neighbor's cat for 2 weeks and still getting now where. They seem to put every single obstacle possible in the way of getting any help from them and the member of staff I spoke to was very very rude and of no help what so ever. Given up in the end and had to spend £100's of pounds of my own money as the elderly gent can't afford to have his cat seen to and they are his life. Absolutely disgusted with this charity.

Can't fault this place all as it is run entirely on donations. I have had many pets treated here, to minior treatment to surgery. I've also experienced sad times having 2 dogs put to sleep at the end of their life, the staff & vets are thoughtful and compassionate throughout offering to do paw prints & fur clippings etc. Thanks for everything you guys do <3