Beautology Laser & IPL Services Ltd

The “service” I received from this company was nothing short of diabolical. From failing to diagnose the problems properly , to the engineer not even being capable of programming a mother board with his laptop (apparently a basic 5 min job that Fotona said he should have known how to do), to wasting my time and costing me thousands in lost revenue from having to cancel patients.Then having the cheek to charge me for the visit when no work was done through their incompetence and refusing to give me a refund so I had to raise a dispute with my bank. They also lost replacement parts causing further delay. The rudeness I had on the phone when I complained was appalling. In the end , I had to request that an engineer was sent over from Fotona to do the job because I lost faith in the ability of this company to do the job properly. They couldn’t even send proper service reports .Fortunately, Fotona have now taken away the service contract from this company so I no longer have to deal with them but all I can say is that my experience was shockingly bad. I am a genuine ex customer as well just incase they claim the opposite.The company who has taken over is like a breath of fresh air compared to these jokers.

I called John out to fix my laser machine he coerced me in to paying up front which I had no means to do. He then said it is too much of a difficult job to do at the clinic so now the machine has to go to his workshop. This isn’t a problem however the call out charge he coerced me in to paying is gone now(because he came to my clinic). I told him exactly what the issue is, he could have told me it bring it to his workshop. It took him over a year to fix he came with many excuses and ranted about how covid didn’t allow him to go to his workshop alone and work and fix my machine alone. After a year or so he then charged me over 1.5k and never returned the excess parts I gave him to replace. When I realised, he said ‘it’s too late, all valid claims must be submitted in 30 days from original work’. I will be meeting him again soon at Tribunal courts for my claim!

Highly recommend. Great service for our laser device. Always responds immediatley.

I've got 2 cynosure machines, van not recommended these guys enough, super efficient and will always try and help you out.

I have used this company. Fantastic service and very helpfulMumtaz khanHair 4 U

Having been involved in the laser industry for over 20 years, and having dealt with many different companies and servicing departments, I am only too pleased to recommend John Isaac (Beautology laser) for all service and repair work. They provide an exceptionally high level of reliability and service and are very experienced engineers.

After 20 years in medical lasers and cosmetic dentistry we have used many service companies. We have used this company for 3 years. We are so impressed with their reliability, professionalism, punctuality, honesty and integrity. We can highly recommend the company. Thank you from all atChester Laser Clinic.

Great service and very helpful and efficient in what they do

Recently contacted Beautology regarding a service. Booked in via John and was told they could service my laser. However, the technician had no way of calibrating the handset and therefore should never have agreed to service in the first place as calibration is always part of a standard service. Therefore I have paid £540 for a mis sold and inadequate service. I will now have to pay out for a second time for my laser to be serviced and calibrated using the correct equipment. I have tried contacting them on the phone and email, but no one has responded and tried to rectify the issue. I have spoke to my LPA who informs me that I am perfectly within my rights to request a full refund as they should never have agreed to service my laser. If I do not receive any contact from them and a refund I will be contacting trading standards and will take this further until I am completely satisfied and have my money refunded.

Outstanding service. Professional, reliable and friendly team. Highly recommend for all aesthetic clinic equipment and servicing, Many thanks