Victoria Jewellers

Good sales experience, terrible after-sales.Purchased a diamond diamond channel ring valued at £1500 for my wife in mid-2021. The staff were helpful and friendly. However, 18 months later, one of the diamonds fell out. Thankfully we located the stone and returned it to the jewellers who were very apologetic. The ring was sent away for repair and three weeks later I get a call to collect and pay for the repair. I challenged the cost of repair as I there had been no indication that we were expected to pay, and the ring was not yet 2 years old. They reduced the repair cost by £20, but I still had to pay the rest.Of the four diamond rings I bought my wife over 20 years, this is the only one to demonstrate poor workmanship. Sadly I should have recognised that Victoria Jewellers have changed their target customer demograph over the past two years as the shop is now covered in we buy your gold" billboards."

Fabulous Jewellers! This shop is jewellery heaven! Most items are half price and there are some real bargains to pick up. I've bought several beautiful rings here including my engagement and wedding rings. Would highly recommend. Staffare friendly and knowledgeable.

The staff are extremely helpful and knowledgable and helped to pick out the perfect piece. There is a good range of jewellery to fit whatever you are looking for with really good discounted prices!