Whitestone Pet Services Ltd

Laura and Jack at Whitestone Pet Services looked after our two cats for two weeks while we were away. They took excellent care of kitties, sent us regular updates and photos and brought our key back after we’d got safely home - just in case! I highly recommend Laura and Jack! ☺️

Awful service and communication. Extremely rude and dismissive. Wouldn’t trust my dog with them at all

A big thankyou to Jack & Laura for the wonderful pet sitting service. I was worried about leaving Heidi. But Jack & Laura looked after all her needs. I will be using there service's again. And I wouldn't hesitate recommending Whitestone pet service. Thanks

in short: Laura entered my bedroom which i stated should not be entered. she fed my bearded dragon - which I had told her not to do anything with, apple (which made her sick as she has a sensitive stomach) without even calling to let me know. After I emailed to raise my concerns, she responded with a patronising argumentative email and called the RSPCA to report me about my dragon (presumably about her being skinny) and my ferrets (for an unknown reason) - the RSPCA have now closed the case and filed it as a malicious report.context: I had a very elderly bearded dragon who I’d noticed was losing weight due to not keeping food down. I was able to manage this by keeping her on a diet of particular bugs and greens which she was able to keep down. I felt more comfortable with a family member going into my room to look after my dragon who knew about her recent health problems and exactly how I was managing them.I also have pet ferrets, one of whom needed twice daily eye drops for a tumour, my family member wasn’t confident with holding and medicating him and so I found whitestone pet services.In the contract we had to sign it states that they will not enter any rooms that I have not told them they can enter… however my bearded dragon was inside my bedroom.. which I told Laura not to enter.When I got home, I realised what had happened and so sent a message to Laura asking why my bearded dragon had been fed against my wishes and why I wasn’t even notified about it. The response i received was absolutely disgusting, completely patronising and telling me how much of an awful job I’m doing, as if I haven’t taken care of happy and healthy dragons for over 10 years.I decided to leave it there and found another pet sitter for my next weekend I had to go away as I didn’t want to tear down a small business due to one bad experience, however when I received a card through the door from the RSPCA about my bearded dragon I was absolutely furious.The RSPCA could see how well loved and looked after all of my pets are and so they’ve closed their case and filed it as a ‘malicious report’. Now that the case has been closed, I am able to leave an honest review on this awful service!Rude, patronising and spiteful. I am not a confrontational person at all, but since I was upset with the service, I sent a polite email detailing my worries and concerns, but instead of an apology I got maliciously reported to the RSPCA!

Laura and Jack are lovely people who are professional dog-sitters understanding dogs' needs and knowing how to look after your pets. I Strongly recommend them to whom it may concern.

Laura walks our rescue Sharpei and has been amazing with her and brought her on so much. She is brilliant with dogs and has offered us so much advise, our honey adores her.

Laura has been absolutely amazing for us and our dog Marvyn, she was able to book us in for a last minute pet taxi to the vets. Very accommodating in emergencies.Such a friendly service, made us all feel calm, and our dog who is very anxious with vehicles, made him so he was safe and felt comfortable. Especially as he’s an old boy.Would highly recommend Whitestone to meet the needs of your pet.Thank you so much Laura, you’ve been incredible!

Laura&Jack has been brilliant for us and our dogs.They turn up in time every day,very communicative,and flexible with time if need be.They take a good care of the dogs,I would deffinetaly recommend their service to anyone.Thank you Laura&Jack

Moving into a new country, we were faced with a number of challenges- both personal and professional. Add to the that mix taking care of our furry little one and leaving her alone when we both went to work-it really was messing up our mental peace.Laura and Jack (along with their lovely little daughters!) have always gone above and beyond what we have asked of them. We have been terribly indisciplined and have made literal last minute requests (a habit that we are really trying to change!) , yet they have always been there for us , no questions asked. They are ever so pleasant and our dog gets along with them superbly! They are kind, honest, trustworthy and responsible - something that I have come to realize not only because of my professional interactions with them but also through the conversations I have had with them in past few months.I don't know what we would have done without them. Bless their hearts!