H. Samuel

Lovely staff, found what I wanted and helped out.

Staff most polite and professional, will shop here again!

Amazing customer service, super helpful and went above and beyond expectations.

Great service - I bought a new watch strap and the shop assistant kindly fitted it for me as well. Very quick, very friendly

I visited this shop and the staff were very helpful. I bought a beautiful watch at a good price.

Came to Samuel's in Chichester today to get a battery changed for my watch. The staff did it neatly and quickly, with a pleasant, polite service.

I am writing mainly to praise the excellent service we have received from Ellie, an absolutely charming young assistant. My husband Ian wanted a new watch, and we called in to see if H Samuel had a selection of the particular type he was looking for. Ellie spent a lot of time and patience helping Ian select a purchase, and we left the shop. Frustratingly, however, we had to return because the watch turned out not to be quite what Ian wanted. Ellie served us again, and Ian chose another watch from the selection she offered. This unfortunately also had to be returned. (I stress that the watches sold to Ian were not faulty; they were just not quite what he was expecting.)Throughout all three visits, Ellie showed not the slightest sign of frustration or impatience, and nothing was too much trouble - she really went the extra mile. Ian now has a watch he isvery happy with, thanks to the very pleasant, professional and thoughtful customer service we received from Ellie. She is to be commended!

I was served by Rachel last week buying a silver chain for my sister. The service was absolutely wonderful. Catherine was also on hand and was amazing. My sister absolutely loves the chain and I am really happy with the price as it was discounted. They are a credit to you company.

Visited the Chichester store as my wedding band was slightly too large. Luckily it was something the store were able to adjust for me at a moments notice. The colleagues were extremely helpful, patient and couldn’t do enough to ensure I left satisfied.

Came in to buy a chain this week, I received lovely and helpful service from Rachel and Erin.