Harrods

Horrible customer service.After having seen that a close friend of mine (who was on the same flight) purchased an item of tea, I decided to do the same.However, they would not give me a Harrods little bag to carry it because their “policy does not allow” them to give more than one bag per group of travellers. (They actually said “per family” but corrected it with “group of friends” once I told them we do not live together).I find this absurd and almost offensive: because I look like one of the other person I am sitting with, they would endure this?Quite discriminating to be honest, probably hadn’t the right accent I suppose.Ps: I left the item I was about to purchase and that I would have gifted to another friend. They won’t fail because of that, but quite an unusual business policy. Good job Harrods!

DO NOT WASTE YOUR MONEYDreadful! Cheap tat that broke and they would not offer a refund after returning. No customer service skills - need training. Will not be using again. AVOID LIKE THE PLAGUE!

Your cashier at this time is really rude. I am shocked, and it seems you're fixing the problem. If you'll just read all the comments is because of the staff and the same lady on the cashiers. Horrible. If ypu need more details, I will be happy to provide you with the details. Horrible service!

When I first walked in the lady who spoke to me seemed a little snooty but when I explained I had pre-ordered one of their lovely tea boxes she was friendlier. When she returned with the box she apologised for the wait and was very personable. The store was well laid out and was easy to peruse. And considering this is just a satellite location offers a good variety of Harrods merchandise and souvenirs and is a good size. It's a great location for anyone who didn't manage to get to the store in Knightsbridge to be able to take a little piece of Harrods home with them. Obviously some things are quite expensive but you can find some reasonably priced souvenirs here.

Tiny harrods store at Gatwick airport, we had a look round while we were here but couldn’t find anything we would really want to buy. As me and my brother were the only relatives travelling to Scotland for our grans 90th birthday we were told by our dad to spoil her with chocolates from harrods so we searched for something nice we could get for her - my brother picked up two boxes and went to pay he was delighted to get a harrods bag but at those prices it won’t be a regular thing when travelling through Gatwick.

Terrible customer service!Bought two separate gifts for my relatives, refused to give two separate small bag!!Unbelievable!

***WARNING YOU CANNOT REDEEM YOUR HARRODS POINTS AT THE AIRPORT STORES***We were fortunate enough to become harrods gold card members after spending just 5 days in London and shopping at harrods every day, only to arrive at Gatwick airport and find out we were unable to redeem our £55 reward points at the airport store, “only available to redeem in the department store”. As we are now leaving the country we have now lost the option to spend the £55! We would have spent the points yesterday if we were aware of this! Very disappointing service from Harrods.

It’s a ok little store with quality items as you would expect from Harrods, The customer services needs to improve