Chunky Monkey

We love the look and quality of our new fitted wardrobes from Chunky Monkey. Everyone has done a great job & we are especially grateful to the installation team who went to endless trouble to get a perfect fit to our wonky cottage walls!

I ordered a bespoke AV cabinet to be made here. It took forever, but when it finally arrived, several of the measurements were completely wrong. They had not been able to follow basic measurements on a technical drawing. Apart from the mistakes, the actual quality of the furniture seemed good. They eventually agreed to remake the unit and provide a 'switchover'. After months of waiting, they eventually provided the replacement. When I had unpacked it, I found the mistakes were even worse than the first time, with cut-outs not being made where they should have been, poor quality joins, and a worse finish. They had clearly made less effort with the replacement than they had with the original.Having made mistakes the first time, my job should have taken priority, and not only should it have been correct the second time, but it should have been absolutely amazing. Instead, the whole thing had been an inconvenience for them to have to remake - what an attitude! In the end, unfortunately, I had to pay for their mistakes myself, because this was preferable to having to deal with these people any longer. Just to arrange to have the replacement taken away would have taken weeks and weeks. After so many months of inconvenience, I had had enough, and eventually broke ties with them. Perhaps this is what they had hoped for from the day they took the money.Basically they are incompetent, show no attention to detail whatsoever, and have no idea how to treat the customer. The bottom line is: they were satisfied for a customer to have paid for substandard work, and to be left with a product that was not what they had paid for.Response to the owner, who has replied to me by writing a positive review of their own company:I am not surprised that you have no record of making my AV cabinet. I expect your record keeping is much the same as your furniture making...and your customer service. By responding to me, in this way, you have only further demonstrated that my review is obviously accurate.For all those who see this review in future, I shall attach a photo here (taken from a video on the day that this cabinet went into a skip). It will then be clear that I did not accidently review the wrong company, as you have foolishly suggested.

Martin - I think you have made a mistake with your poor Google review and I believe that you have the wrong company. For one, we have no record of making an AV/TV unit for you and secondly, you would never need to unpack our furniture. All furniture, without exception, is delivered by us. I am sorry that you have had a poor experience - perhaps come to Chunky Monkey Forever Furniture next time.

Great local business. Nigel knows his stuff and is happy to produce bespoke pieces. Solid, well made work with good materials. Made a beautiful oak table for use outdoors with metal base. Good price point for the quality, would definitely recommend.

We can’t thank the Chunky Monkey Team enough for our fantastic garden picnic bench and great overall experience! From our initial visit to look at a bench in progress and see the reclaimed tree from which ours would be made, through to the updates and delivered product (very well made and super sturdy), we wouldn’t hesitate to recommend them!

Thank you Jackie and Nigel for everything from start to finish of ordering this beautiful garden set.If I could give more stars I would!Nigel take care of yourself and hope your injuries heal soon!

These guys made a simply stunning, large coffee table for our lounge. We couldn’t be happier with the result. Highly recommended.

Stopped off at Chunky Monkey this afternoon after a walk in the countryside walk turned bad. Me and my friends were very silly and ended up stranded, thankfully the lovely owners welcomed us in and helped us a range a taxi. We even got to wait on a lovely bench made by them, it was a great experience. Thank you Chunky Monkey for saving us today, we will hopefully return to buy some furniture in the future!

I visited the premises in Exeter due to a recommendation from a friend.I was looking for a bespoke table to give to my mum for Christmas.The team at Chunky monkey made my mum the most beautiful table and my mum was beside herself.I then got a shelving unit made that required very accurate measurements to fit into an awkward space in one of my bedrooms.Everything was delivered on time as promised and the piece fitted perfectly.I have plans now to put 4 more pieces in my Edwardian property in Dartington. The finish is superb and the service first class.Thank you