Grill House Takeaway

One of if not the worst takeaway We have ever had, ordered the mixed grill WITHOUT kebab meat and what did I get? a full tray of the bloody stuff 3 pieces of what was supposed to be lamb but were more like small pebbles, plenty of chicken which was inedible so over cooked.Sea food pizza which was so under cooked as to be even more inedible than mixed grill.

Best take away in the Washington. Hand made bread and everything. Banging music on when you go in for pick up, need I say more like? - the staff are always mint as well, never had any bother with orders or getting what I've ordered. Would definitely recommend.

I would give - 10 stars for costumer service and delivery. Ordered food for £40+. Guess what? Delivery driver ( will not mention name) give to different person, who ordered from another take away with similar name. As we ordered from same company luckily found the person but food was eaten. When I call to restaurant first time person on the phone even didn't apologize for situation. But said he will send new food. 1 hour later called asking where is food the same person told it delivery driver call me 3 times ( what bis lays, called one time can prove with phone log, and food was delivered. Than he give phone to driver, when I ask why she didn't verify names? She answer that there was strange non English name and other person had non English name, but he knew everything that was in order. What was lays other person was English end ordered fish and chips. Never got money back or apologies for this situation. It is most disgusting thing that someone told me ever. ( Long story short) Please think twice before you order something with delivery from this place.

Yeah I have had a couple of experiences which you would think I would have learnt from.But this time am done with this place. Got a cheese burger which is a food I love. I got the food, opened the box and was instantly hit with a potent horrible smell from the burger.I checked it and despite the bottom bun being a little soggy I could not explain the smell. But it was that vile I threw it in the bin and did not even take a single bite. It smelt like it had been sat in the sun for a week.

Ive got food poisoning symptoms from eating a small amount of kebab - old meat that is off, tasted disgusting. I've been very poorly indeed. Manager/Director refuses to deal with the situation. Pointed out low standards of personal hygiene in particular staff. Obviously bad business culture in food standards. A previous week kebab tasted like plastic; texture like crumbed plastic in the meat. I have documented my experiences here because other people need to know to be aware of the food standards at Grill House. The matter now being subject to Food Standards Agency and litigation. The boss pretended he wasn't the boss to avoid my anticipated and expected telephone call, evading my communications several times; refused refund, refused to be listened to, refused compensation, the boss preferring to blame the off taste of the meat on the supplier. Note: other reviews plastic"? This is concerning. I teach health and safety and food hygiene. This is my honest account and review of the Grill House Concord. Washington. Tyne and Wear. I still have not recovered and have duly told the boss that he must tend to personal hygiene amongst his staff and wear appropriate dress anduse plastic gloves. I have seen first hand staff touching themselves and otherwise being uncaring with regard to clean and safe practices. The boss put the phone down following this very good advice. Now

Would give 0 stars if that were an option.. Food never arrived after ordering on Uber eats.. still not arrived an hour after they close.. place shuts at 12.20 so they obviously turn phones off and ignore when you try to ring asking for an update

Spent over £20 so was supposed to receive a free margerita or garlic bread. Received nothing. Rang and they said I should of mentioned it. Just send it like other places!! Said they would send one. Nothing came! Chicken on mixed grill was also sooo dry. Tiny wrap for the mega mixed grill. Honestly terrible.

Ordered food when it eventually cameIt was cold,chips dehydrated,Sloppy saled,onion rings missing, and food was far from appetising.Food for two £29 What a waste of money.(NEVER AGAIN )(DON'T WASTE YOUR TIME AND MONEY)

I ordered a kebab from just eat for delivery which cost me £11.45. Never in my life 30 years I have seen a super small kebab like this. 6 to 7 bites it’s was gone. There was only few pieces there and over packed with salad, when I received the kebab from the delivery driver it was feather light, and new something was not right. I will never be ordering from this place ever again!!!! Trading standard should be monitoring what is going on with this place.

Use to be able to order i liked food gave extra tips and now cant get threw