NHS Enfield CCG

If I could give Enfield Referral Services a 0 I would. It’s an absolute joke. A GP refers you to a specific consultant whose operated on you before but triage go against Gp requests and scans and decide on physiotherapist intervention. This is ridiculous so a patient has to carry on suffering and not sleeping. Absolutely ridiculous such a shame we don’t use Choose and Book system far better than the system you use.

Unbelievable, no persons there! Unable to answer calls and no facilities to leave a message. Where is everyone? People are sick and they need access to nhs services. Not every case is COVID. Top this with useless GPs.

It seems that, once a GP sends a request to the ERS, there is no feedback to the patient from either.The GP can confirm that it has been sent if requested (not automatic), but there is no feedback to the patient that the request has been received by the ERS, processed and referred on, until an appointment is received from a specialist - if it does at all. Patients are in limbo.

A doctor rang me after i rang through to 111 system and no number to ring back on even though the doctor said in a text to ring back to this company as we got disconnected on a call but no guidance in text as to how to ring back. No number in the text so i had to look on google and the number of course is not clear or anything and when i found a number its not contactable now so how am i meant to contact back? Leaving me in pain again for another night as its 7.39 pm now so now i have a long night of pain .Not a good outlook all round for this service. Not professional either.

It took them over 3 months to give me an appointment. If a GP refers you to a certain specialised consultant then you expect to see him. No you just put patients who you think. Some consultants specialise for a reason, you should oblige ones request. The service you provide is appalling now it was far better with choose and book system.

absolutely rubbish service . medical services in third world countries are far better . no response to GP referral after 6 weeks . rang them to find out what is happening , wasted 45 minutes on the phone to referral services listenting to answer machine before I had another recorded message saying we are unable to process your call

Telephone receptionist curt and rude