Twelve Transfers - Taxi Heathrow London Airport Gatwick Taxi Jhumat House, 160 London Rd, Barking IG11 8BB

Twelve Transfers - Taxi Heathrow London Airport Gatwick Taxi

247 Reviews
Twelve Transfers - Taxi Heathrow London Airport Gatwick Taxi Jhumat House, 160 London Rd, Barking IG11 8BB

About the Business

Twelve - Private Airport, Port, Executive & Long Distance Transfers | Book a private transfer with Twelve Transfers and be sure to receive a dependable service whenever in need. With over 10 years' of experience in the minicab and private transfer business, you can be sure that your transfer to/from Heathrow, Gatwick, Stansted, Luton or anywhere else will be exceed your expectations.

Contacts

Call Us
+442034795700
Jhumat House, 160 London Rd, Barking IG11 8BB

Hours

Features

  • Wheelchair-accessible entrance
  • Wheelchair-accessible car park

Recommended Reviews

EntertainAIR EA
10.03.2024
Twelve Transfers - Taxi Heathrow London Airport Gatwick Taxi
A Great transportation Company!!!!!!We have used Twelve Transfers several times over years. I can confidently say they are the outstanding at communication, and have always been punctual. You won’t go wrong contacting with this service……
Andrada Lazăr
27.02.2024
Twelve Transfers - Taxi Heathrow London Airport Gatwick Taxi
I recently used Twelve Transfers for my transportation needs in London, and I must say, I was thoroughly impressed. From start to finish, their service was top-notch. The company exudes professionalism, ensuring an stress-free and enjoyable experience. The vehicles were impeccably clean, and they were right on time for every part of my journey.
Jenilyn
23.02.2024
Twelve Transfers - Taxi Heathrow London Airport Gatwick Taxi
We had great experiences the first 3 times we’ve used this company but the most recent time I used them was absolutely unacceptable. I hired an 8 seater van to collect my family from the airport. My family’s flight arrived 45 mins early and went through customs quickly so they we on time for pickup. They could not find the driver anywhere nor was he communicative about where he was parked. They finally found him and the driver did not help them with their bags and was quite rude to them and told them they had to pay a £30 fee for waiting and for the toll. I called Twelve transfers and guy I spoke with told me not to “pay the driver a single cent “ until he spoke with him. I didn’t hear back from the transport company before they arrived and the driver basically yelled at my husband asking why we called the transport company and told them about the fee. After a bit of back and fourth and my poor family stuck in the middle of this (they just came off an 11hr flight) my husband decided to just pay the guy so he’d go away. I don’t know what happened with the management of this company but clearly the drivers are given free reign to overcharge their customers. This is a dishonest business and I would not recommend them even to my worst enemy. A taxi or Uber is the best option
Nicolas Chiose
19.02.2024
Twelve Transfers - Taxi Heathrow London Airport Gatwick Taxi
I recently had the pleasure of using this shuttle service in London and I must say that my experience was simply first class.The customer service was friendly and professional. The staff really went the extra mile to ensure that my journey went smoothly.The driver who picked me up was extremely competent and knew his way around London very well. He got me to my destination safely and on time and was polite and helpful throughout. It was reassuring to know that I was in the hands of an experienced professional.The car I was assigned was clean and comfortable. I immediately felt at ease and was able to enjoy the ride to the fullest. Cleanliness is an absolute must for me when it comes to transport services, and this shuttle service definitely made an excellent impression here.Furthermore, I appreciate the transparency and fairness in pricing. There were no hidden fees or unpleasant surprises. This level of honesty is truly commendable.Overall, my experience with this shuttle service in London was excellent. Friendly customer service, competent driver, a clean car and fair prices are just a few of the many positives. I highly recommend this service and will definitely use it again on my next trip to London. Many thanks to the whole team for a great ride!
Tahaab Rais
02.02.2024
Twelve Transfers - Taxi Heathrow London Airport Gatwick Taxi
We read a lot of mixed reviews on Google - not sure if they are seeded reviews from their competition (which happens!) or customers who weren't switched on. We were skeptical when booking. It's also said they have some internal issues on their team. So, we weren't confident. But all our 3 trips - from London to Bristol, from Bristol to London, and London to Heathrow, were absolutely smooth! They offer transfers across the country. And all our trips were a completely relaxed experience.1) Their emails post the booking and payment, are super clear and effective. Very professional, detailed, descriptive and helpful - only those who don't read, end up missing out on the details.2) They send you driver details a day before the trip. A tip: Contact the drivers via message or WhatsApp and confirm the pick up point and give yourself a 'face' - it helps :) We did that for our rides and the drivers knew when we were coming and where.3) The call centre team respond to any query or issue - on email and importantly, on phone - very promptly.4) Their drivers - freelancers - are professional, safe, clean and friendly. I had a fracture and all 3 drivers - Mircea, Adrian and Bardia - were very helpful with all our luggages. Bardia was a great conversationalist.5) The cars - we needed the big ones - are clean, safe and in very good operating condition. The drivers clearly take care of their vehicles.6) The drivers were all there 15 minutes before time. And made sure we got to our destinations (2 to 3 hours away each time), before time too.I'd definitely use them again when in the UK. They were excellent.
Lynda Danielczyk
13.01.2024
Twelve Transfers - Taxi Heathrow London Airport Gatwick Taxi
We used Twelve Transfers for our London vacation and are very happy with this company! The communication was excellent! They responded quickly to any questions I had. All the drivers were on time, if not early, very friendly and professional! I would highly recommend this company!
Michelangelo Wegner
10.01.2024
Twelve Transfers - Taxi Heathrow London Airport Gatwick Taxi
I’ve used Twelve Transfers a few times now.They have provided consistently excellent service so far.The drivers are early or on-time, they are happy to assist with luggage, they are thoughtful and considerate (asking if we are happy with the level of getting/cooling), they drive competently and safely, and importantly the drivers are pleasant people.We appreciate the fixed price, especially when travelling between Heathrow and central London when traffic can be unpredictable.(As good as London black cabs are, your travel costs can sky rocket if there are road works/accidents/heavy rain).Another part of the service I like is that the confirmation email includes the name, photo and phone number of the driver who will pick you up.
kat e
04.01.2024
Twelve Transfers - Taxi Heathrow London Airport Gatwick Taxi
I recently used them for the first time last week Monday when I flew into Heathrow. I think I got really lucky finding them as there are numerous companies that do airport transfers and you take a chance. I was still abroad when I tried to book and I had some technical issues and was actually shocked that I was able to get assistance via webchat with a human. They were also on hand via email and super responsive. Booking was sorted in minutes and I received an email with a full description of the driver and the car. my flight was delayed and I was worried this would affect the booking time but it didn’t. The driver had already text me to let me know he was there and I was able to update him via stages I was at in the airport. The meeting point instructions were super clear and I came out and let him know I was out and he was there in less than 5 minutes. The whole experience was excellent. He was so helpful and friendly and took care of my luggage. The journey home was really pleasant. I would 100% use them again and one thing for sure is that their pricing is super reasonable. The service is way beyond the cost. Very happy and will use again.
YUXIN SHI
21.12.2023
Twelve Transfers - Taxi Heathrow London Airport Gatwick Taxi
Really Really upset. Firstly MVP8 can only take 7 passengers instead of 8 as they show on the website.Secondly hidden waiting fee. One lady told me £30 for waiting one hour through the call. The driver ask me pay £56 after waiting 1h 20mins. When I double check with the customer service there is another men and told me it’s my fault cause I didn’t read the policy properly. When I want ask them to check the call record they told me they don’t have record.Thirdly, I booked unloading with the customer service through phone call. The driver just leave all the stuff beside the main rode say we arrived without loading stuff upstairs. When I want call the customer service to check what happened. The drive just go leave us in the traffic very very quick. I put the pic below. It’s not our destination as I put on the website. We walked over 10mins to the apartment. During this time I try to call the driver and customer service to check what happened. Finally they told me the driver just doesn’t want to do this.All the experience with this driver and this company is ridiculous, not only the driver but also the customer service. The customer service is useless they can do nothing but say sorry. They can’t guarantee user’s right but know how to charge and pass the buck.Finally, the customer service told me the driver is upset. As a customer I’m the person who is upset. Why he upset? Because of the waiting? I already paid that part.Take care if u want to book. Cause no one will care about your felling.
Sabrina Steketee
21.12.2023
Twelve Transfers - Taxi Heathrow London Airport Gatwick Taxi
Called Twelve Transfers at 10pm from Greece, needing to get from UK Manchester airport to Heathrow, when I arrived at MAN at 2:00 am, same night. They had an available driver within minutes, on arrival the driver was right there with a clean, comfortable car and a welcoming smile and attitude. The drive, through a kind of dark, rainy, night, was perfectly uneventful and I reached Heathrow in plenty of time to make my flight, booked last minute due to a family emergency. Truly cannot thank Twelve enough (and the driver, Wioletta!), felt very fortunate to have them available.

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Jhumat House, 160 London Rd, Barking IG11 8BB
Twelve Transfers - Taxi Heathrow London Airport Gatwick Taxi