Leaders Borrowash Estate & Lettings Agent

Leaders manage a number of properties on my behalf and have always offered me an excellent service. Jenny Underhill has been very kind in offering invaluable advice on any works that need to be done at each property and also on the level of rent that can be achieved. Due to this assistance I have never had a vacant property for more than 10 days, so I am a very happy landlord.

I can’t thank Yvonne Cranny enough for all her hard work and dedication. Without her assistance and perseverance I’m sure our sale would have fallen through.She would email or text me out of hours with updates and reassurance always going the extra mile.

Leaders have been absolutely brilliant. They have helped my fiance and I find our first home, even with the added trouble of us having a dog. The staff were always friendly and easy ti talk to. They have answered all of my questions and responded to my calls and emails really quickly and efficiently. I would definitely recommend this agency to anyone.

Found leaders to be a terrible company to be buying a house from. I found most of the sales staff very kind friendly and approachable. And we were able to book viewings with no issues. After finding the house we like contact was regular and good. Until they par you off to a external sales representative. They will also force you to pay for your own money laundering checks from a 3rd party company this is normally paid for by the estate agents. And the fee was quite frankly outrageous for it. After taking this up with the manager can't remember who my have been from the derby city centre branch I was told quote they are ahead of the game" I found on further viewings closer to completion to be very rushed and we couldn't spend the time we really needed as the agents always seemed to be in a rush to get off somewhere. Overall I wish the house was for sale from another company but hey we got the house! The end process was smooth I feel the issues lie with the upper management as most of the sales team are great. my low star review mainly stems from the additional costs we faced as buyers which I feel were unnecessary."

Was hoping to have a good experience when renting my first ever property through Leaders, despite the bad comments I'd heard. This did not go to plan due poor customer service, was sent round in circles for two weeks only to be told on my move in date that they didn't know when I could pick up my keys. No one ever emailed or called unless I did, even on the day of move in. Had to withdraw my application on the day of move in because there was no way I would be doing business with an establishment that treated me this way. Had to cancel the insurance they told me I urgently needed and furniture I ordered to the property. Haven't even had a formal apology from the agency. Really appalled and disappointed.

I've had absolutely fantastic service from Leaders from the very beginning. Kirsten came out to value my property, and she was knowledgeable in her field, knew the market, the area, and who to market the property to. She explained the process clearly and the fees are explained upfront - Leaders are transparent with everything which is refreshing.The photos and details were booked in quickly, the photographer was efficient and once published the marketing details looked incredibly professional and really showed the house in its best light.The viewings were booked in with consideration for my own schedule, and all the viewers had clearly been vetted beforehand. The offer process has handled professionally and as a result I achieved £6k over asking within a week of it being on the market.The sales process is being handled with efficiency and professionalism by Janette, their sales progression manager. Some estate agents don't have sales progression as standard so it it nice to have someone other than my solicitors keeping me updated.In short, Leaders Residential are fantastic and I would recommend them to everyone! I'd especially like to thank Kim the branch manager who is also excellent, as well as Lisa and everyone else in the office I've spoken to.

Professional team, All the girls were extremely understanding as our sale was awkward as it was a relationship split. But quickly got us viewings and a sale within 2 months. Great team i would highly recommend leaders.

I had a great virtual viewing with Jade Scarrott today at short notice due to a cancellation as a result of COVID. Despite the odd technical hitch, she was a delight to deal with and gave a very informative, yet honest viewing of the property. I would highly recommend!

I rented a property through the borrowash branch for 7 years, in which time Leaders took over management. The ladies in the office are always very smart and welcoming and helpful if I ever had any maintenance issues. Fantastic service! Would highly recommend to friends and family!

I would reccommend using Leaders any day! The whole process from viewing the house to applying for it has been very smooth and all the staff I have dealt with have been really informative and helpful. Sarah dealt with my application from the start and I have also had contact with all of the ladies in the referencing department and everyone has been great. The customer service is fantastic! Highly recommend them to anyone looking to rent a property!