John Lewis & Partners

Rude lazy staff, really disappointed as I used to come here to shop. Came back for a holiday and wanted to buy a down duvet set. Queued up to inquire whether they had king size stock, only to tell me to fetch the package for her to scan as the staff was too lazy to go herself. It is a bulky item. Not impressed, rather spend my money elsewhere. Plenty of other department to go to with better service.

Browsing the women's department for holiday items (off in 2 weeks)We were fortunate enough to speak to Laura who very kindly went & searched for items for my granddaughter.Laura went out of her way to help us & found two dresses that my 13 Yr old granddaughter loved.Thank you Laura so much for your help

A friend told us to go here for the view and for the coffee. I looked out of our hotel room and saw it! We had 2nd breakfast here as the store opened at 9am. A cappuccino and a cheddar scone. A self-serve microwave is in the dining room where I warmed my scone. The staff was attentive and helpful.

I visited the women’s wear dept and got treated wonderfully by your expert staff. I find clothes shopping difficult and nothing was too much trouble for your brilliantly knowledgable & helpful staff.The next day (after my incredibly enjoyable shopping experience in women’s wear) I decided to go back to JL and visited the tech dept and again was very ably assisted by a lovely gentleman who helped me pick out a software package that was just right for what I wanted and for my budget.Finally, on my way out I stopped at the perfume dept and two ladies brilliantly helped me pick out just the right scent for me. As someone who shops sporadically, I cannot recommend John Lewis staff more highly. My only disappointment is I’ve been unable to recall the helpful team members’ names! Thank you all once again. Alison

A great place fur a leisurely afternoon tea. Beautiful uncluttered decor. Great views of the town if you are lucky to get a table by the windows.

Don't expect good service from the restaurant. Staffed by students who are more interested in talking about their assignments than they are serving customers. We visit the one in Newcastle regularly and it's great. Edinburgh however, leaves a lot to be desired.

Love this store, been going to it for years. Love the layout. Still working on their Christmas shop when we went in, so a little disappointed as it was on their store directory display(4th floor I think)-hopefully will be open soon! Great prices for fragrance and great selection.

Restaurant on the 5th floor is excellent. Super views over the city. Full breakfast for £9.95 until 11.30 daily is excellent.

Bought a fridge several weeks ago, and was served by Gary who was so informative, knowledgeable, and really helpful. He advised on a fridge suitable to my needs, he did not try to sell me more than I specified I needed. I really appreciated this approach, and will be back to buy a sofa in the coming weeks. Excellent customer service, delivered on time and excellent communication regarding delivery, you just can’t beat it.