DFS Aintree

Went to browse for a new matress & ended up purchasing. Staff were welcoming & attentive, listened to our requiremnts & directed us to area of the store where we could find a variety of products which fitted our needs. We were able to try out each matress & did not feel rushed in making our choice. Refreshments were offered to us while we were there. Prices/current store offers were fully explained. Very happy with our purchase, onky draw back is having to wait almost a full month for delivery of our item, Can not wait for it to arrive next week!

ABSOLUTE GARABAGE CUSTOMER SERVICE, DO NOT USE THEMWe have used dfs twice in the last ten years and on both occasions there customer service has been sloppy to say the least. I vowed never to use them after the first time when sofa turned up damaged. Should have known better, so shame on me.This time they have damaged our floor on route to living room and started acting as if they cant see damage in photos, think I know our next step.PROCEED WITH CAUTION!!!!

1st class service from Layton. Cheers.

Staff were friendly and attentive, but not overly pushy. I was given the time and space to sit and relax on a number of chairs & sofas at my leisure.

Great selection and knowable staff

Do not purchase from DFS. I have had nothing but problems with them since the day I received my indulgence sofa. My new floor was scratched from the feet on my sofa on delivery by the delivery drivers, the couch itself was rocking and not sturdy at all and then they did not put the velcro on the pouffe so that was missing. They added velcro by reuphostering the couch 6 months after delivery which was then a completely different colour and after me telling them it was a different colour, they delivered a new pouffe this week which is also a completely different colour (photographs attached). They are now saying there's nothing else that they can do and l am left with a 14-month-old couch that is two different colours. I am not the only person either, if you look on Facebook people are getting delivered faulty sofas all the time, their reviews on Trustpilot must be fake or they are removing the bad ones. Avoid this company like the plague, they do not want to know once they have your money.

Favourite place to go if I ever need to revamp or buy anything I need

The service I have recieved by DFS I Rate 10 out of 10 Plus I highly recommend any one to put there Trust in there hands Also the Laydes and Gentlemen that work atDFS are a Gem!!!.

Huge store with enty on display for all budgets. After getting the choice down to 2 styles, a sales chap by the name of Paul came and helped us with the final decision. Paul was fantastic. Honest patient and extremely helpful. No pressure at all and nothing was too much trouble. Look forward to receiving the items end of May. Many thanks and would definitely recommend.

Me and my partner went in to look at the couch we had seen online and place the order, that simple, I thought it would be a simply and easy process…..however the sales women that were in there completely altered our view and I would personally not give this company a penny - there were two sales women and no one else in the store. The minute we walked in one walked Into the back the other stood up and walked around I asked for some assistant and she pretended to be on the phone!!!!! I knew she was pretending as she was talking into her phone whilst the video she was watching was still playing hahahaha, absolutely shocking! Made up this happened however because we got a lot more for our money over the road at Furniture village go there instead!!!!