Dreams Aberdeen - Kittybrewster

Karen took a good care of us :) she was very patient with our little one as well. She helped us choose the right frame, mattress and duvet and explained the delivery process! We are so excited for our new bed! Thank you Karen!

Disgusting customer service!! Shocking. All staff looked completely and utterly bored stupid! Ronnie should NOT be on your shop floor dealing with customers! His attitude is genuinely one of the worst I have ever had to encounter in a 'sales person'. You have a similar review from 2 years ago from Diane Fowler....so obviously nothing has changed in 2 years about your staff! Ended up with Ronnie shouting at us and the other two members of staff laughing. He obviously couldn't handle our comments to him about his terrible service. Absolutely shocking! Went to Dreams down at Union Sq and from the minute we walked in we got acknowledged. Hello and being acknowledged can go a long way. All member of staff were friendly and approachable. Alex who served us was very helpful and knowledgeable and helped us with purchasing the right bed. Gave us all the information about delivery ect...A totally different experience from this store. We will never step foot in Kittybrewster Dreams store ever again! Whoever manages that store, they need to up their game in hiring people to deal with customers! Ronnie...your a terrible person. Should be ashamed of yourself that you can treat customers this way and still be in a job! Unbelievable!!!

Karen was helpful and we felt comfortable in the service she provided us.

Staff were very nice and helpful. Staff member spoke us through all our options and answered all my questions. Excellent customery service.

Let be very clear, our experience Today was brilliant, we had the pleasure of having Hamilton help us Today. Hamilton is beyond friendly, helpful and has made us 100percent want to upgrade our bed. He had done the wonderful bed which is rather cool and tells each person which requirements our bodies woukd nee do ensure a peaceful sleep. We tried and tested nearly every bed which was on our guidance with the help of Hamilton too (fabulous). We have narrowed down to two beds, which of course when we have our new home or close enough we shall be back very quickly to obtain our new bed. Above all, the best service I could have asked for. My wife and I have left feeling happy, not pressured but so thrilled with such a lovely and very helpful Hamilton :-) if you've never been please do visit this store, I'm sure all staff are just as helpful and knowledgeable as Hamilton but if I could give more than 5 stars I truly would. Thank you to everyone :-).

After Oak Furniture Land let us down with 3 failed delivery attempts on a 5K order we headed into Aberdeen to buy from other places. Nice shop, great choice and bought a bed from them. Scott served us, you can tell he has only been in a sales role for 6 weeks, a little nervous and was reading from the Dreams Manual" but a really nice guy and would happily buy more beds from him for the 3 spare rooms later on in the year. Let's hope they do 1 better than Oak Furniture Land and actual deliver."

Excellent service, staff very helpful. Shannon tried to keep me within the budget I set myself, but I was so impressed with the beds that I've got the next step up. Thank you for trying, Shannon.

I needed a new pillow as I have been having neck and head pain every morning, so visited the Dreams branch at Kittybrewster. A young lady called Shannon helped me figure out which pillow was most likely to suit me and was extremely knowledgeable, helpful and professional. I'm very happy with the pillow I ended up with and very grateful to Shannon for all of her help.

Great customer service by Ewan. He managed to get us an early delivery date which was vital for us and he was very pleasant and helpful even although we turned up almost at closing time. We would recommend you guys to our family and friends. He deserves a bonus !!