Simpkins Jewellers

Highly recommend! Great, friendly service. Great value. And superb results for repair made.

I had a problem accessing the basket when ordering a citizen skyhawk watch online. A call to the Witham store and the watch order completed over the phone. Peter was exceptional, extremely helpful, knowledgeable and friendly. He even did the initial set up of the watch. Just before the store closed I had a call from a young lady who informed me that the watch was on its way and furnished me with a royal mail tracking number.The watch was delivered next morning by 10am by local Postman.An excellent team effort. A very smart watch, well packed and protected. Thank you. I will have no hesitation using this company again.

Received my citizen eco drive AT4007-54E in a next day before 1pm delivery, which I wasn't expecting, packaging was great looking after the inner boxes and watch, which I am totally over the moon with, the watch is something I've waited a while for and I love it. Thanks to the staff of Simpkins who have taken care in me getting this safe.

Wow wow. Ordered a the citizen eco watch two tone black dail over the Internet. 9/9/2020. Arrived 10/10/20. By 12 o'clock in its box and not one scratch on it over the moon absolute brilliant customer service form this jewellers definitely recommend to everyone.

Purchased a Citizen Watch on their website, only to be told a couple of days later that it was in fact shop-soiled stock and had a cosmetically damaged strap that couldn’t be replaced. Was advised I had paid under window price and asked if I wanted to accept this item?I paid full asking price on the website, what difference should it make if it was cheaper than in store, I’m a remote buyer online, distance selling regulations seem to be ignored? No note of condition on the website. Was pointed to their T’s&C’s that items aren’t guaranteed not to be shop-soiled, but the T’c&C’s even say that all items are New and Unused, so unsure what they are referring to. Very sketchy sales approach. Easy decision to cancel order and purchased elsewhere.

Took a silver chain in which had several knots, they got them out while I waited for no charge. Always friendly and great customer service.

Outstanding customer service. Very happy with the ring I purchased and service I received. Highly recommend this jewellers!

Really helpful