TSB Bank

Staff are brilliant even when its busy someone will come out behind the desk and talk to customer's to make the line go quicker

Very friendly and experienced staff.

Been with the bank for almost 10 years, there's been ups and downs however recently found staff to be super helpful. What initially came up as an banking app error, was quickly and easily resolved by Julie and customer assistant at the Leith Branch! Thanks again!

Well I can say only one thing - All good here, First class service.

Was in the bank with a friend. He managed to get what was needed doing. Staff helped him. So all good

Really appreciated that a Save Well account was recommended and now receiving a lot more interest. Think it was Brian that suggested a meeting saying I could have my money in an account that was better suited, great service

Tried multiple times to open a.current account, told me to contact HMRC to get a letter - did that (took multiple weeks), came back with requested letter. Oh

Tried to open an account after being out the country for a long time. The letter proving my address wasn't good enough even though it's from the government so was told to go and try online. If I can't open an account in person with my passport and a government letter how am I going to get any success online? Staff also wasn't wearing mask during covid.

If I could give the branch 0 stars I would.Totally unprofessional advisor. Booked an appointment, lady called Julie was totally unprepared.She did not follow the protocol, was rude and condescending. She asked me what was nature of my problem, she was stopping me halfway way through saying that this is not the issue that she will be dealing with. The appointment has been booked by one of the higher up departments of TSB. Julie did not even check the notes before being dismissive.She was rude and had zero customer service skills. She was making unappropriated comments what made me feel extremely uncomfortable.